Field Service Technician (Medical Device) - Demant

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Field Service Technician (Sales & Service Tech) to join our team in the regional office in Detroit, MI; this e3 Field Service Technician is the equipment expert that our customers rely on for all their audiological instrumentation needs: new equipment solutions, technical repairs, and NASED-certified calibration.

This role involves extensive travel to customer sites across the entire state of Michigan, with occasional overnight stays. The office is situated in Canton, MI, and the Field Service Technician will visit there approximately once a week for equipment pickup and repairs. The majority of their time will be spent visiting customer sites in the field.

Benefits include Company vehicle, Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

• Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment.
• Build and maintain customer relationships, provide service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement.
• Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required.
• Maintain accurate records of customer contact and equipment.
• Prospect for new service and generate sales leads for Regional Sales Manager follow up.
• 80% travel to customers location within assigned territory, works independently with minimal supervision.
• Responsible for calibration of equipment received at the regional office; schedule return to customer when completed (company vehicle provided).
• All other duties as assigned.

Required Skills/Abilities:

• Effective verbal & written communication with professional appearance.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, and database management systems

Education and Experience:

• High school diploma or GED required.
• 2 year Technical or Engineering degree or related experience required in lieu of degree/certificate.
• Willingness to follow the guidelines detailed in the proficiency and certification handbook.
• Must have a valid driver’s license and maintain clear driving record.

Travel:

• This position is subject up to travel up to 80% of the time.
• Some overnight trips will be required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
• Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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