Field Service Technician-Mechanical - Sterling Engineering
Rolling Meadows, IL
About the Job
We are a dynamic and rapidly growing company, seeking reliable, ambitious, and hardworking individuals to join our team. We pride ourselves on fostering a culture that values our employees and promotes innovation, diversity, excellent communication, and a commitment to both personal and professional growth.
Essential Job Duties
- Troubleshoot and fix mechanical and electrical equipment at customer locations.
- Resolve service issues over the phone when possible.
- Work with suppliers to solve technical problems at customer sites.
- Travel to domestic and international customer locations.
- Recommend repairs or replacements as needed.
- Follow customer plant and safety regulations.
- Complete detailed Service Reports promptly.
- Follow up with customers to ensure issues are resolved or to schedule future visits.
- Handle warranty and non-warranty claims.
- Stay updated on current products and equipment used
- Be available for on-call duty on a rotational basis.
- Meet or exceed customer expectations efficiently.
- Assist other department staff as directed by the Service Manager.
- Take on temporary or permanent assignments as directed by the Service Manager.
- Ensure all activities comply with the Code of Business Conduct.
- Follow all health and safety rules and procedures.
- Maintain ISO standards.
- Perform other duties as assigned.
Knowledge, Skills & Abilities
- High School diploma or GED; TMA or Tool and Die training is a plus.
- 3-6 years of experience in a hands-on mechanical/electrical role.
- Ability to work in a multi-disciplinary engineering environment under pressure.
- Experience resolving customer problems.
- Ability to read drawings, manuals, and assembly guides.
- Proficient with Microsoft Word and Excel.
- Ability to identify assembly parts.
- Excellent interpersonal and commercial skills.
- Able to travel domestically and internationally within 30 days of hire.
- Proficient in reading, speaking, writing, and understanding English.
Source : Sterling Engineering