Field Service Technician-Mechanical - Sterling Engineering, Inc.

Rolling Meadows, IL 60008

About the Job

Overview:
As a skilled technician, you'll have the opportunity to troubleshoot and maintain cutting-edge mechanical and electrical equipment at customer facilities. This dynamic role offers a unique blend of hands-on technical work, customer interaction, and travel opportunities, making it an ideal choice for those seeking a challenging and rewarding career.

Pay: $25-$35/hr
Travel bonus: $50/day for more than 4 hours at a customer's facility and required to remain overnight, additional bonus for international travel

Job Responsibilities:

Diagnose and resolve technical issues with mechanical and electrical equipment at customer sites, ensuring efficient operations.
Provide remote support by troubleshooting and resolving service requirements over the phone.
Collaborate with suppliers to address technical challenges and find effective solutions.
Travel domestically and internationally to customer locations, ensuring timely and effective service delivery.
Conduct thorough assessments and make recommendations for repairs or replacements as needed.
Adhere to customer plant and safety regulations while on-site, ensuring a safe working environment.
Document service activities in detailed reports, ensuring accurate record-keeping and follow-up.
Maintain open communication with customers, conducting follow-up calls to verify issue resolution or schedule future support.
Facilitate warranty and non-warranty claims with customers, ensuring a smooth and efficient process.
Stay up-to-date with current products and equipment, continuously expanding your technical knowledge.
Be available for on-call rotations, ensuring prompt response to customer needs.
Assist other department staff and take on temporary or permanent assignments as defined by the manager.

Requirements:

High school diploma or equivalent, with additional training in tooling, manufacturing, or tool and die preferred.
3-6 years of hands-on experience in a mechanical/electrical environment.
Ability to work in a multi-disciplined engineering environment, often under pressure.
Proficiency in reading drawings, reference manuals, and assembly system instruction guides.
Ability to quickly learn and understand complex assemblies and components.
Excellent interpersonal and commercial skills.
Eligibility and willingness to travel domestically and internationally within 30 days of hire.

Source : Sterling Engineering, Inc.