Field Service Technician III - US Air Force Global Sustainment Program - Motorola Solutions, Inc.

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD achieves this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology Department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD System Upgrade Agreement Field Service Technician (FST), you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.Job Description

The U.S. Air Force Global Sustainment Contract (GSC) System Upgrade Agreement (SUA) Field Service Technician (FST) will work closely with other FSTs and Engineers to design and execute on technical efforts to achieve the U.S. Air Force's communications goals. The SUA FSTs will work on a daily basis to assist in developing a strategy to accomplish the various upgrades and migrations. The SUA FSTs are hands-on, in-field executing on the integrations, migrations and expansion plans that have been developed. The SUA FSTs may also be called upon to assist in preventative maintenance efforts, break-fix occurrences and even assist other programs in the enclave.

Responsibilities:

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.

• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI).

• Troubleshoot IP networks effectively.

• Administer and troubleshoot within an IT environment.

• Develop and execute Motorola ASTRO upgrades.

• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support).

• Contribute to preventative maintenance and break-fix activities.

• Participate in the development and execution of upgrade and migration strategies.

• Proficiently utilize Microsoft Office and Google Suite applications.

• Exhibit strong written and verbal communication skills.

• Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications.

• Administer and troubleshoot IP networks.

• Effectively manage and troubleshoot issues within an IT environment.

• Maintain meticulous organization and attention to detail.

• Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable).

• Manage and utilize Host Based Security Systems (HBSS).

• Support CAC/PIV authentication-based systems.

• Develop and execute Motorola ASTRO upgrades (as applicable based on experience level).

• Lift and move equipment weighing up to approximately 50 lbs.

Candidate Requirements:

• Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date

• Complete standard form SF86 questionnaire and fingerprinting for national security positions

• Must obtain either a CompTIA Security+ or CISSP certification within first 12 months of employment

Travel/Location:

• Travel internationally and domestically up to 75% - 80% of the time is required

• This position is remote and can be performed from most continental US states. Any residence relocation or long-term home office location requires management and MSI HR approval

• A permanent residence based 60 miles or less from a mid to large class International Airport is required.

• Ability to obtain/hold a U.S. Passport, International Drivers Permit, and the ability to legally drive and rent a vehicle as needed.

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Accepting applications between 01/13/2025 and 03/31/2025.

Target Base Salary Range: $59,300 - $94,900 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 2+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, IT, LMR, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsOver 75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.