Field Service Technician III - Vets Hired

Job Responsibilities will include, but are not limited to, the following:

• Obtain meter readings by utilizing the Sensus FlexNet EasyLink and Autoread programs; ensure accurate recordings of electric usage; and investigate, maintain, and update records for proper billing utilizing G-5 and FS300 handheld equipment.
• Accurately locate and mark NOVEC underground distribution facilities and NOVEC-owned fiber. Maintain communications with excavators to ensure underground facilities are marked and maintain a marking schedule that is agreeable to the contractor. Mark utilities for designers and customers for proposed utility installation/relocation. Notify mapping when utilities/equipment are mapped incorrectly. Must know VA811 requirements and codes when marking underground utilities.
• Perform underground utility reports for damage to our facilities by contractors performing excavation.
• Connect, disconnect, and transfer service for customers. Ensure meters are installed at the correct locations, meter cabinets are labeled properly and perform inspections on meter bases to ensure they are in safe condition. Communicate with multiple departments in order to report issues with equipment in the field (transformers, pol fuses, etc.). Check for voltage issues, faulty meter equipment, and low/high power usage when requested.
• Deliver collection notices for delinquent account holders, collect payments on delinquent accounts, and disconnect services for nonpayment.
• Be aware of possible current diversion situations, investigate, and report such incidents to the manager/supervisor. Take appropriate action to be sure the meter base is secure.
• Perform damage assessment of the distribution system during storms. Work with various departments to perform field checks on  system when requested. Must be available from time to time to perform tasks after hours (emergency locates, reconnecting service, etc.).
• Exchange meters for service and perform meter installation, maintenance, and removal of single and self-contained three-phase meters. Perform routine meter exchanges to satisfy the State Corporation Commission's yearly requirement of removing meters from the field and testing them for calibration.
• Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.