Field Service Technician II - SGF Global

The Chicago Video team is responsible for designing, implementing and supporting video solutions across the City of Chicago. Our team works closely with multiple city agencies to define requirements and provide solutions that increase situational awareness for mission critical first responders. The team works on a wide variety of technologies that include IP cameras, video management servers, analytics, networking and access control.

Job Summary
The Video Staging/Installation Technician’s role will be to support a large video and license plate reader deployment for mission critical customers. The role includes fabrication of video equipment, programing/configuration, and inventory management. The role will include working with multiple teams both inside and external.
Responsibilities
• Work with lead engineer to understand project requirements
• Fabricate video equipment pods for final installation
o Install equipment inside enclosure
o Build and install cabling for POD and cameras
• Configure Linux/Windows based computers for cameras deployments
• Configure PTZ/LPR cameras with basic setting prior to deployment
• Manage/track/consolidate project hardware inventory
• Test programmed equipment to ensure it meets quality standards
• Update and create documentation related to the project
• Provide onsite support as needed for installations o 50% travel
Preferred Qualifications
Education:
• Two year degree preferred or relevant experience
Experience
• Experience working with fixed and wireless network equipment
• Experience with network video equipment and access controls
• Experience troubleshooting in a technology field
• Experience with current corporate communication technology
o Email, spreadsheet, word processors, presentation tools
• Experience configuring equipment using computer/laptop using proceedures
Preferred Competencies
• Excellent communication skills both written and verbal
• Ability to handle multiple tasks and prioritize them accordingly to meet deadlines
• Ability to troubleshoot complicated issues and document solutions
• Create reference documentation for process when relevant
• Attention to detail
• Work effectively with little supervision individually or as a member of a team
• Worked with tools used in the telecommunications field
Working Conditions
• Factory/Staging Environment
• Chicago Onsite
• Sit for 4 hours or more
• Use computers extensively for 4 hours or more
• Operate equipment necessary to perform job
• Bend, crouch, or stoop
• Lift items that weigh over 50lbs
• Outdoor weather exposure, work in inclement weather
• Use of Personal Protective Equipment
• Occasional Night work