Field Service Technician I - SJC - Smiths Detection

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

Essential functions—essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.

Job duties to include but are not limited to;

• To develop and refine decision trees for the appropriate determination of specific EOL action most appropriate to the business (e.g. last-time buys at varying volumes, alternate sourcing, or component re-engineering), with the goal of maintaining forward production expectations and enabling the meeting of service metrics
• To create and maintain pathways for input from relevant functions outside of Technology (Service, Operations, Supply Chain, contractors), including metrics, consumption rates, and production schedules to maintain ILS contractual deliverables
• To be the interface with other Functional and Project Managers to ensure alignment on projects and activities
• To track & evaluate harvesting progress against Sustaining support relative to established processes
• To ensure the appropriate consumption of last-time-buy (LTB) raw materials before transition to new designs to prevent unnecessary scrap
• To work with appropriate customer-facing point of contact to effectively communicate EOL activities
• To assist in forecasting & budgeting processes for follow-on Sustaining contract proposals and Technology resourcing planning
• Effective leadership, performance management, and development of a team of technical engineering professionals shared with other functions
• Efficiently liaise with Technology functional directors to ensure resources are managed appropriately (resources will report directly to existing Technology functional leaders)
• Develop and maintain effective relationships with critical adjacent functions with the goal of establishing a routine cadence of reliable metrics
• Effectively exploit and develop the knowledge of people from all functions
• Create inclusive and coordinated development environments to maximise the effectiveness of teams and develop individuals
• Technical oversight of the Sustaining organization created in support of ILS contract EOL and Sustaining concerns
• Thoughtful consideration of all inputs (service consumption rates, projected volumes / last-time-buys, refurbishments, and technical redesign) when guiding team toward EOL resolution activities
• Effectively prioritizes multiple and simultaneous EOL activities to ensure no impact to production and service commitments
• Works with the team to develop innovative technology solutions in support of EOL component concerns when warranted
• Creates and maintains pathways for financing Sustaining activities (invoicing, etc.) appropriately through ILS contract mechanisms
• Updates budgets and forecasts for Sustaining activities and holds to financial commitments
• Develops strong lines of communication with key stakeholders both internally (e.g. Product Management, Operations, Service) and externally (e.g. customers, suppliers and partner organizations)
• Ensures adherence to business policies, HS&E, legal requirements, ethics, and government contract elements

Education Requirements: Bachelor’s degree or equivalent from an accredited university in Engineering or other technical discipline; Master’s degree and/or additional educational training or skills development preferred

Years of Experience: Experience in Engineering or other technical development role, with emphasis placed on experience with multi-functional project management and/or sustainment management for highly technical products

The compensation for this position ranges from $60,000 - 95,000/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

Background:                

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation.
This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

#SDNA

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)