Field Service Technician - The Panther Group

FIELD SERVICE TECHNICIAN
The Panther Group has an immediate need for a Field Service Technician in the Hill AFB, UT area.

Responsibilities:

• Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed.
• Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning.
• Resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
• Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc...
• Performs new computer configuration and coordinates the workstation upgrade/replacement process.
• Participates in the deployment of new software platforms.
• Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
• Verify with the customer that the problem has been resolved and close case.

Experience and Skills Required:

• 5+ years’ experience in an IT role required.

• Experience with McAfee.
• MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008.
• Candidate must work well in a team environment.
• Have excellent communication skills.
• Candidate must be self-motivated.
• Have excellent trouble shooting and analytical skills.
• Excellent knowledge of computer hardware, software, and terminology.
• Excellent knowledge of computer systems and local area networks.
• Excellent computer skills.
• Excellent organizational skills.

Education:

• High School Diploma/GED required.