Field Service Technician- Heavy Construction at Ziegler Caterpillar

Ziegler CAT has an opening for an experienced Field Service Mechanic, with a focus on heavy construction equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help us maximize customer uptime.

Responsibilities:

• Diagnose and repair heavy construction equipment including compactors, loaders, excavators, dozers, haul trucks, among other medium to heavy duty equipment
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed in the field; a company truck, phone, and computer are provided
• Using independent judgment, assumes responsibility for the safe maintenance and repair on a variety of equipment, which involve mechanical, hydraulic, gas, diesel, and electrical systems
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner
• Positively interacts with manager and team members to satisfy customer needs
• Provides assistance to other technicians as needed in regard to troubleshooting repairs
• Utilize modern communication methods both internal and external, to ensure job status is conveyed in a timely manner and the customer’s needs are being exceeded
• Documents labor, parts used, and description of work performed assuring that work orders can be closed and billed as communicated with the customer
• Willing to respond to after hour emergency calls as directed by supervisor
• Identifies and communicates the need for parts for inventory
• Performs other duties as assigned/required

Qualifications:

• 2-year technical degree or high school diploma and several years of comparable experience
• 2+ years of relevant diesel equipment repair experience, preferably in the field
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems 
• Possesses the ability to diagnose equipment without supervision; is also able to understand and communicate schematics
• Desire to provide exceptional customer service with a strong attention to detail
• Must be an excellent problem solver who possesses modern communication and computer skills
• Ability to maintain a safe and clean work environment
• Willing and able to respond to emergency after-hour calls, as directed by supervisor
• Must operate equipment safely
• Own mechanic tool set
• Must have and maintain a clean driving record
• Class A CDL or willingness to obtain one within a defined period of time
• Obtain a DOT medical certification card
• Pass a DOT pre-employment drug screen & physical
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement

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