Field Service Technician - AVI-SPL

Job Summary

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities- REQUIRED
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system
Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
Take responsibility to accurately complete job documentation per our internal processes
Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
Field service support of networked devices (Routers IP Protocols etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians when requested
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required

Clean driving record 
Other duties assigned as needed

Skills and Abilities
Effectively communicate with employees customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience
Minimum of 3 - 5 years of audiovisual integration/field experience required
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Preferred external training:
OSHA 10/30 Construction Course
Avixa (InfoComm) Quick Start to the Audio-Visual Industry
Avixa (InfoComm) CTS General Certification
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Extron AV Associate Certification

Working Environment
The work environment characteristics described here are representative of those that an employee would encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job operates in a professional office environment and can occasionally be required to drive to client sites and work additional overtime hours, when necessary.

Physical Requirement

Must be able to lift 60lbs

Be on your feet during your shift