Field Service Technician at Minetek

About the company:

Minetek is an innovative and progressive organisation specialising in the design, manufacture, installation, and servicing of solutions for the industrial and resource sectors, both domestic and internationally.

With over 150 years combined experience, the business has successfully delivered thousands of projects worldwide for hundreds of clients. 

About the role:

Minetek is seeking a highly skilled and motivated Field Service Technician to join our dynamic team. As a Field Service Technician at Minetek, you will play a crucial role in ensuring the efficient operation and maintenance of our cutting-edge solutions across various mining and industrial sites. You will provide technical support, troubleshooting and maintenance services to a portfolio of diverse projects in and around NSW.

This role requires regular travel. 

Please note: This position could be based anywhere, provided that candidate is willing to travel throughout North America and Canada.

Responsibilities:

• Travelling throughout the region to various mining operations for regular on-site inspections and visits
• Auditing, testing, installation, commissioning, warranty and breakdown assistance of Minetek's Air, Sound and Water products
• Completing regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frame
• Providing quick response solutions to technical issues that may arise during or post installation
• Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved
• Establish and maintain relationships with existing and new vendors and contractors within the region
• Providing assistance and guidance to service staff and Project managers on all project related matters
• Assisting with various operational requirements, assessment, process improvement and documentation as required
• Identifying opportunities for additional product sales and services through effective relationship management and networking
• Ensuring Minetek quality standards are upheld and that work is conducted safely and in accordance with company policy at all times

About you:

• Essential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshooting
• Mechanical or electrical experience is essential
• A knowledge of the mining industry, specifically the geography and ownership of operations in the region
• Excellent communication and interpersonal skills, with a positive, can-do customer service attitude
• An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
• Highly adaptable with exceptional fault finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plans
• Hands-on install supervision and coordination of field maintenance, utilising site personnel and subcontractors
• Consistently thinking ‘outside of the box’ to improve project deliverables, timelines and margin
• Strong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and procedures
• Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactions.

Culture and benefits:

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees.  We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.