Field Service Technician - HumCap, Inc.
Dallas, TX
About the Job
POSITION: Field Service
REPORTS TO: Global Customer Service Manager
Position Summary – Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine products. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.
Major Duties and Responsibilities
Experience
REPORTS TO: Global Customer Service Manager
Position Summary – Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine products. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.
Major Duties and Responsibilities
- Receive and/or return customer calls/emails regarding technical questions
- Travel to, and from customer base, as well as correlate travel arrangements with the management, and support staff. Prepare for delivery of parts needed, and correspond with department manager when in the field
- Service (troubleshoot, start-up and repair) units in the field or factory
- Train customer on safety, and operation of units
- Maintain complete records of service calls both customer, and internal
- Maintain relationships with customers in regard to service or modification action required
- Maintain relationships with other departments as required in areas related to service issues
- Must be able to work overtime
- Must be able to travel internationally
Experience
- Two years electrical experience in 3-phase power systems
- Able to read schematics for troubleshooting
- Must be flexible, and able to travel without prior notice
- Must be fluent in English, and have good communication, written, and computer skills
- Must have a valid driver’s license, and U.S. Passport
- Must be highly safety conscientious
- Walk and/or stand, sit; occasional stooping, kneeling, crouching, crawling
- Use of hand for grasping, pushing, pulling, and fine manipulation
- Frequent lifting and/or moving; heavy lifting up to 90 lbs
- Ability to maneuver in small spaces, and reach high places
- While performing essential duties in this position, there is regular exposure to three phase high voltage Work Environment
- Up to 50% travel both domestic, and international
- Occasional overtime both in-house, and while traveling
- Be willing to work in various environments, and conditions Education Associate degree in electronics or equivalent technical experience gained through success
Source : HumCap, Inc.