Field Service Technician - Holland
Crete, IL
About the Job
ESSENTIAL FUNCTIONS:
Safety
Safety
- Promotes divisional safety objectives and goals.
- Ensures mechanical / electrical safety devices on units are maintained / implemented.
Customer Service
- Act as a primary contact to provide technical assistance via telephone, email or onsite service calls to support customers per service agreements.
- Be able to locate, use various operation / maintenance manuals, drawings, schematics to troubleshoot improperly functioning equipment and restore to service.
- Follow-up coordination of parts, documents (drawings) resulting from service calls.
- Find OFI’s to improve fleets overall operations and customer service.
- Ensure customers receive parts and materials when ordered from Crete on timely basis to maintain service.
- Develop personal thru teaching troubleshooting & effective maintenance techniques.
- Develop, document & deliver training courses to Ops Team at various times.
Equipment
- Support commissioning of new / overhauled units to service.
- Work closely with suppliers to resolve equipment problems and improve uptime ratio’s and life cycle cost improvement.
- Manage spare parts lists, maintain control of critical spare parts and assist in setting appropriate inventory levels to meet field needs, while managing costs.
- Participate /lead in efforts to improve equipment design in current and new units and achieve a level of standardization and improvement.
PHYSICAL REQUIREMENTS:
- Ability to lift up to 50lbs without reasonable accommodation.
- Ability to travel up to 50% of the time both domestically and internationally via ground, air and rail.
- Ability to walk on rough uneven surfaces within railroad environment, climb vehicle ladders, walk on inclines, and work on units in the field or shop.
- Able to work in confined spaces under and around equipment.
- Able to work varying shifts.
ENVIRONMENTAL CONDITIONS:
- Indoor office environment.
- Exposure on a regular basis to outdoor weather conditions.
- Exposure to grease and dirt conditions.
- Exposure to extreme weather conditions.
- Exposure to railroad operating conditions (PPE Required).
QUALIFICATIONS:
- High School diploma or equivalent required. Technical college education or documented qualifications are desirable.
- Minimum of 3 years’ experience in assembly or field service position with mechanical, hydraulic and electrical knowledge in troubleshooting various hydraulic / electrical control systems and equipment.
- Bi-Lingual in English and Spanish strongly desired
- Ability to understand and follow electrical, hydraulic, pneumatic and mechanical drawings and schematics.
- Ability to troubleshoot problems from a distance with operating employees.
- Working knowledge of proper use of diagnostic instruments and measurement tools.
- General computer knowledge. PLC programming knowledge is an asset.
- General knowledge of railroad operations / standards / practices related to Track Testing.
- Committed to customer service and meeting deadlines.
- Ability to develop, document and deliver training materials and courses for employee development.
- Good written and oral communication skills.
- Must maintain a valid Driver’s License and Passport and abide by our Corporate Fleet Policy
- Ability to successfully complete all pre-employment testing required by Holland, L.P.
Holland LP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, citizen status, religion, ancestry, national origin, age, disability, sex, marital status, military status, pregnancy, sexual orientation or any other basis prohibited by applicable federal, state or local employment laws or regulations in every location in which the company has facilities.
Disclaimer
This job description is not intended to be an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Management reserves the right to revise this job description at any time to add or remove tasks as circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
This job description is not intended to be an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Management reserves the right to revise this job description at any time to add or remove tasks as circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Source : Holland