Field Service Technician/Copier Technology - Loffler Companies, Inc.

Are you looking for a career in printing technology with a nationally recognized, customer-focused company? As one of the top places to work in our market, Loffler is seeking a talented and motivated individual to join our team. As an independent troubleshooter, you will attend manufacturer training classes and learn to identify and solve machine problems using all available resources. We provide on the job paid manufacturer certified training! If you have excellent communication skills, prioritize customer needs and concerns, and have technical competency in electrical and mechanical skills, then this is the opportunity for you!

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Attend and pass manufacturer basic training classes taught at Loffler Companies.
• Develop ability to work independently.
• Learn to troubleshoot machine problems utilizing all available resources logically.
• Maintain a valid driver's license.
• Travel to various customer locations within assigned territory.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Conform to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Maintain driving record commensurate with company standards.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Other related duties as assigned.

Qualifications/Requirements:  

• In-office and travel to client sites as required.

Independent Judgment/Decision-Making:

• Be able to work independently with little supervision.
• Effectively prioritize customer needs and concerns.
• Prioritize the importance of emergency calls, returns, incompletes, and parts calls.
• Allow sufficient travel time to arrive at work on time. 
• Show effective communication and team-building skills.

Technical Skills:

• Can identify, understand, and troubleshoot any known error codes using all available documentation.
• Show competency in electrical and mechanical skills.

Job Perks

• Paid manufacturer certified training
• Laptop with all needed software and resources
• Company mobile phone
• Company car with tools
• Benefit Packages
• 401K
• Additional bonuses and incentives
• Paid holidays and PTO

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools, or controls.
• The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

Why We Do What We Do

• Helping You Succeed is the reason we come to work every day. We aim to help our clients, employees, community, and partners overcome challenges and achieve their goals.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.