Field Service Technician - FastTek Global

Job Description:

• Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories.
• Keeps up to date on product knowledge, specifications, and operations.
• Provides constructive feedback to management regarding product performance and service issues.
• Completes required sections of work orders, check lists, and other documentation as required.
• Maintains a safe work environment through proper utilization of tools and equipment.

Responsibilities:

• Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
• Tests equipment and software changes remotely or at customer sites.
• Reports equipment quality, or programming issues to management teams.
• Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers in basic operation and maintenance of equipment.
• Ensures the design and delivery of technical training meets the needs of customers.
• Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
• Requests new equipment when lost or worn.
• Requests defective or worn equipment to be scrapped and prepares required documentation.
• Maintains equipment logs as necessary.
• ISD- support cash registers- supply software and hardware for fast food chains

1. Cash registers, Installation, and training
2. Drive thru headsets that we provide, install and train
3. Security for our customers
4. Drive thru timers

• For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting.
• Software support over phone for Canada and US
• Techs in the field- replace equipment to help.
• Need to broaden horizon with US as business is grown.
• Invoice- manual- send directly to manager.
• Bi- weekly every other Thursday (IQN will send the invoices)

Certification:

• A+ or N+ is a plus but not mandatory.

Background:

• DMV check

Things they can do:

• Install cameras.
• Install bracket for camera.
• Replacement or upgrade for any of the items we provide.
• Take on tickets that call center support team can’t fix over phone they will be dispatched to support in person.
• When not on site they will work remotely from home office to support and train
• Great in person customer service
• Has to be flexible between driving and being onsite.
• Any networking background is a +

The Successful Candidate Will Have:

• College degree in technical services 1-to-2-year previous experience.
• A+ certification, and Network +
• Microsoft Office, Excel Word, Outlook. Salesforce would be an asset.
• Effectively resolve technical issues and ensure customer satisfaction.
• Effectively communicate technical matters to internal and external stakeholders.
• Eligibility to work in the US.