Field Service Technician at Insight Global

6 Month Contract to Hire

*** THIS ROLE INCLUDES TRAVELING to a different client site every day - 70% NYC / 20-25% NJ, could go as far as Philadelphia

Required Skills & Experience

• 5-10 years in video conferencing & Audio Visual (A/V) service support.
• Proficiency with Crestron Toolbox, Biamp Tesira, Shure Software Suite, Q-Sys Software Suite, Wireshark, VPN Clients, and remote support tools.
• Valid Driver’s license and Credit Card are necessary.
• Personal vehicle is required for this role.
• Excellent communication, problem-solving, and troubleshooting.
• Superior customer satisfaction and support.

Nice to Have Skills & Experience

• Crestron 101 Toolbox and Digital Media certifications is a plus.
• Biamp and Clear One DSP certifications is a plus.
• Legacy Tandberg Certifications are a plus.
• Valid passport is a plus.

Job Description

• Performing call setup, Low to High level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.) as needed using designated client tools and procedures.
• Performing systems maintenance, operations, and administration of client standards of video, audio, and web conferencing services.
• Installing videoconference & nonintegrated audio/visual hardware when needed for a trouble ticket or, in some instances, projects.
• Provide training and client support to users in the operations of videoconferencing & audio/visual systems.
• Assisting and/or providing guidance to other videoconferencing & audio/visual coordinators.
• Compiling room and equipment inventory for the client’s database.
• Coordinating videoconferencing & audio/visual activities with other client’s facilities as required (e.g Company/Department Communication Meetings, Special Events, etc.)
• Accepts personal responsibility for client satisfaction.
• Establishing and maintaining effective working relationships.
• Ability to have flexibility for off-hour setup or support requests.
• Ability to work effectively under pressure and often independently.
• Direct telephone interaction with user community and business unit professionals.

Expenses covered = mileage, tolls, parking, hotels, etc