Field Service Technician - PEAK Technical Staffing USA

Location: Southern California area of LA or San Diego (Gen. Territory)

Job Description:
We are currently seeking a D1 Field Service Technician to cover the Southern California area of LA or San Diego (Gen. Territory). The ideal candidate must possess an active driver's license and Proof of COVID vaccination, along with their own reliable transportation. The Field Technician/Customer Service Engineer will be responsible for providing break-fix troubleshooting and repair services to our customers.

General FST Responsibilities:

• 40 hours per week (on-call nights/weekends required)
• Ability to work overtime when required (limited OT with Manager approval beforehand)
• Excellent communication and customer service skills, demonstrating leadership and creative thinking
• Provide quality customer support and relations through the use of customer management skills and other D1 Employees
• Diagnose machine performance problems
• Install, repair, and troubleshoot workstations, printers, scanners, routers, & switches
• Install and repair servers
• Troubleshoot and install in LAN-WAN environments
• Provide desk-side technical support for hardware and software
• Perform analysis to effectively identify potential problems to eliminate future issues
• Maintain requisite technical competence to support hardware and software
• Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
• Take appropriate actions to mitigate or eliminate hardware/software problems
• Handle General Territory
• Perform applicable preventative maintenance, per OEM specifications

• A+ce Certification
• Vehicle
• Ability to travel overnight and pull after-hours on-call
• Standby and travel are requirements, typically within a 150-mile radius
• Mechanical abilities and printer skills as well as PC repair and software

• High school diploma/College degree/Military training/Tech School/IT course

• 2+ Years