Field Service Technician (Blue Ash, OH) at TEKsystems

Description

The Field Service Technician will provide local IT support services for the facility or support area. The technician will provide exceptional customer service to site personnel while providing exemplary technical support. The technician will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time.

JOB RESPONSIBILITIES:

• Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level

Agreement metrics.

• Demonstrate independent troubleshooting and decisive problem solving.

• Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals.

• Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.

• Provide on-call support required as needed.

• Assist in assigned projects to drive operational and/or IT improvements.

• Follow and promote defined ITIL procedures.

• Provide basic support of network, server, security, and application infrastructure.

• Perform root cause analysis to eliminate reoccurring incidents.

• Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics.

• Install technology hardware and software that fulfill user requests according to standards or requirements.

• Perform other assigned operational duties.

JOB QUALIFICATIONS:

· MUST HAVE: years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.

· MUST HAVE: outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.

· MUST HAVE: Experience with PC Hardware troubleshooting.

· Basic Audio-Visual Support

· MUST HAVE: Experience with handheld scanners.

· MUST HAVE: Experience supporting label, laser, and multifunction printing.- Zebra Printers

· Broad technical IT knowledge and awareness of industry trends.

Must have: Networking experience as well as leadership experience (in some capacity)

Operational Excellence - Root Cause Analysis, process, risk reduction, security

and controls, change management.

• Working in cross functional teams and the ability to work as part of a

virtual team.

• Ability to multitask and prioritize effectively.

• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

Ideal Candidate? An individual who has had manufacturing warehouse support experience, not just office support. This position will be 30% office and 70%

warehouse. This individual will be working with label printers, mobile scanners as well as laptops and desktops. This is a location where they manufacture parts. They will be required to service equipment (desktops/scanners) within this facility. Computer refresh process would also be ideal.

Job Title

Field Service Technician (Blue Ash, OH)

External Communities Job Description

Customer is seeking an experienced IT support professional to work in a manufacturing environment. Skills will include Windows OS, Apple OSX, MS office Suite and software experience. Zebra label printer and handheld scanner support experience. Light networking knowledge and leadership skills.

Work Environment

Manufacturing / Plant floor environment.

Steel toe shoes required.

Pay and Benefits

The pay range for this position is $28.00 - $37.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.