Field Service Technician - SITECH Louisiana

SITECH Louisiana helps to build a better Louisiana by increasing Heavy Civil Contractors dirt moving productivity and profitability. To ensure we deliver our productivity promises we hire Construction Professionals with expertise in the means and methods of moving dirt. Heavy Civil Contractors equipped with SITECH Louisiana's Trimble Construction Technology perform work faster, more accurately, reach grade in fewer passes, need less fuel, and reduce Survey expenses all while helping their good operators become great. SITECH Louisiana is revolutionizing the business of moving dirt through innovative construction technology solutions such as GPS, Lasers, Optics, Drones, and Take-Off & 3D Modeling software.

We are seeking a Service Technician to repair our technology in the shop.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to,
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH Louisiana staff as circumstances may warrant.
• Provide high-quality service that meets or exceeds our service standards.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Diagnostics, testing, repair, calibration, upgrading and cleaning.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Properly document all appropriate information including all activity on customers' equipment for the purpose of tracking progress and facilitating the invoice process.

Requirements:

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry preferred.
• Background in troubleshooting and repair of heavy machinery preferred.
• Technical background in electrical instrumentation is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Heavy Machinery and Mechanical background a definite must

Benefits: we are proud to offer our full-time employees a benefits package that speaks for itself and sets us apart from our competition. Benefit options include:

• Health Insurance (includes Vision Discount)
• Dental Insurance
• Paid Holidays
• Sick time
• 401K Retirement Plan
• Paid Life Insurance
• Paid LTD

Pre-Employment drug screens and proof of employment eligibility (E-Verify) are required for all positions offered.

Equal Opportunity Employer M/F/D/V