Field Service Technician - Community Coffee

Field Service Technician

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Department:  Sales Operations

Reports To:  Warehouse Manager or Field Service Supervisor

Travel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel.

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

As a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.

Function Related Activities/Key Responsibilities

• With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation/pick-up of equipment.  Drives company vehicle to customer site to perform required tasks.
• With direction from customer and/or route salesperson, identifies proper placement of equipment.  Installs or removes equipment, utilizing plumbing and electrical skills where applicable.
• Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.
• Dismantles devices to gain access to and remove defective parts.
• Examines form and texture of parts to detect imperfections.
• Adjusts functional parts of devices and control instruments
• Repairs or replaces defective parts.  Installs special functional and structural parts in devices.  Lubricates and cleans parts. 
• Starts devices to test their performance.
• Perform preventive maintenance on devices
• Initiates internal purchase order for parts and machines.
• Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.
• Responsible for managing parts inventory.
• Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of café equipment utilizing a handheld computer device.
• Maintains bin of labeled defective parts and maintains warranty eligibility
• In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property
• Completes bench work orders as directed by supervisor.
• Inspects used parts to determine changes in dimensional requirements.
• May be requested to perform different or additional duties as assigned

Position Requirements

• High School diploma or equivalent required.
  • Passing score on aptitude test required in lieu of high school diploma or equivalent

• Three years related experience in HVAC, electrical, or small appliance repair
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Familiarity with electrical and mechanical fundamentals, required
• Must be at least 21 years of age
• Must have an acceptable driving record
• Valid driver’s license: A Commercial Driver’s License (CDL) may be required.
• Knowledge of Microsoft Office Products Word Processing software
• Utilization of a handheld computer device is preferred
• Knowledge of SAP a plus.
• Successful completion of pre-employment physical

What we’re looking for

• Excellent customer service and communication skills
• Dependable self-starter
• High attention to detail
• Team oriented

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Is frequently required to stand.
• Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Must frequently lift and/or move up to 35 pounds.  May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust focus.
• Field Sales Environment:  While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our Values

Champion People             Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity               Dream big, Think Fresh, Make It Happen

Wow Our Customers        Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities   Be Genuine, Bring Joy, Make a Difference

Win Together                   Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.