Field Service Technician (11161) at USPRO

Field Service Technician
San Diego, CA

Job Description:

Provide on-site technical support for the end-user community. Support consists of software and hardware installs, hardware moves, add or changes of hardware/software and maintenance. PC refresh support consisting of imaging PCs, installing software and deploying to users. Support of mobile devices iPhones and iPads. Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Follow all company’s filed procedures and protocols.

Required Qualifications:

• Proficient with a variety of MS Operating Systems: Win11 and Win 10. Troubleshooting skills for applications running on MS Windows based platforms (Office M365, browsers, printers, etc.).
• Basic understanding of networks Desktop/Laptop hardware repair
• Experience with Microsoft AD Knowledge in Asset Management
• Excellent customer service skills Excellent communication skills - both oral and written
• Ability to work well with others in a team environment.
• Adheres to standards as defined in Standard Operating Procedures.
• Associates degree

Preferred Qualifications:

• Knowledge of ServiceNow - Requests, Incidents, and asset management
• 6+ Years experience with High School or 3+ Years experience with AA or 0+ Years experience with BS/Associate's degree preferred