Field Service Technical Support Specialist - Vaco
Oakland Park, FL 33334
About the Job
PURPOSE
- Customer Experience Excellence:
- Cultivate strong relationships with both new and existing customers, exceeding their expectations in every interaction.
- Handle inbound and outbound customer calls and written correspondence with professionalism and attention to detail.
- Provide technical support and demonstrate comprehensive knowledge of products to assist customers effectively.
- Maintain a customer-centric approach and uphold the company's reputation through exemplary customer service practices.
- Administrative Support:
- Assist in managing Salesforce cases and monthly reporting, monitoring work orders, sales orders, and RMA's.
- Maintain and organize customer sales orders and information for easy accessibility.
- Contribute to maintaining a clean and organized Field Service Department to enhance operational efficiency.
- Additional Duties:
- Assist in scheduling service appointments and managing travel arrangements and calendars for field service technicians.
- Provide support in expense report processing.
- Undertake any other tasks or projects assigned by the management to support departmental objectives.
- Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent
- combination of education, training, and/or experience
- Superior interpersonal and communications skills (oral & written)
- Electromechanical aptitude (highly desired)
- Customer oriented, able to work in a fast paced environment while dealing with stressful situations
- Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
- Highly motivated and results oriented individual able to work independently and as a team.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.