Field Service Tech - Kaygen Inc.

Looking for candidates with extensive experience in Microsoft Intune and Microsoft Autopilot.

Job Description:
" Knowledge of computer hardware and software operation, and operating systems.
" Local customer field support and technical support, executive level support
" Familiarity with network topography, operation, and troubleshooting
" Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards
" Inventory tracking: computer hardware and peripherals
" Device deployment and imaging
" Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
" Escalate problems to appropriate individual based on established guidelines and procedures
" Maintain ticket queues and workflows to a target completion rate of ***%

Job Qualifications:
" B.S. /A.S. degree or equivalent work related experience and/or 2-4 years of related experience.
-Strong knowledge in Microsoft Intune
" Experience in two or more technology disciplines.
" Experience configuring and testing desktop systems with limited supervision.
" Basic knowledge of project management to act as team member.
" Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units.
" Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
" Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette.
" Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.
" Excellent organizational skills to maximize effort and time.
" Education, Experience, Knowledge and Skills.