Field Service Team Leader - Lantech

Who are We?

Lantech is widely recognized as the world leader in stretch wrapping technology. Not surprisingly since we invented the first rotary stretch wrapping machine and have continually re-invented the product with new features and performance-enhancing technology ever since. We also are industry leaders in the robust and efficient case and tray handling equipment. Today, Lantech equipment is found worldwide, with technical support in multiple languages.

Why You Matter:

As a Field Service Team Leader, you are an important part of the Service team that supports our customers with their Lantech equipment. You will be a resource for our technicians who are in our customer's plants helping them with their Lantech wrappers. Your role is to ensure the technicians have the support, tools, parts, and knowledge to resolve the customer's needs in a timely manner.

Here's a Glimpse at What you'll Do:

As a Field Service Team Leader at Lantech you will:

• Lead 8-10 field service technicians who perform installation supervision, startup, troubleshoot and repair, preventative maintenance, and phone support for Lantech equipment and systems.
• Coordinate with other field service team leaders and various departments at Lantech (service operations, technical support call center, parts, engineering, manufacturing, sales, product development, etc.) to ensure issues are resolved in a timely manner.
• Train, coach, and mentor the field service technicians.
• Use lean principles and metrics, including standardized work, to maintain the current condition and drive improvement projects.
• Establish and sustain safe, efficient, and effective work processes
• Establish and execute training plans to ensure the development of technician skills and capabilities.
• Communicate with customers to confirm the quality of service.
• Ensure timely completion of service jobs and submission of technician service and expense reports
• <= 30% travel requirement

What are We Looking For? (Requirements)

We are looking for someone who:

• Is a results-driven, process-oriented, problem solver with strong analytical and critical thinking skills.
• Has excellent oral and written communication skills.
• Possesses strong technical aptitude and ability to read mechanical and electrical drawings.
• Is detail-oriented, and a self-starter with strong interpersonal, organizational, and time management skills.
• Is able to effectively manage a multiple project workload in a fast-paced environment
• Is focused on customer service.
• Has computer proficiency in Microsoft Office products with strong skills in MS Excel and WORD.

Education & Experience:

• 5+ years of experience in maintenance or field service with 3+ years pertaining to customer service.
• Bachelor's degree in science, engineering, or business field. Will consider minimum 5 years of equivalent experience (some combination of leadership, customer service, and technical knowledge of industrial equipment)

Desired Skills:

• Attention to detail
• Organizational skills
• Leadership
• Problem-solving
• Customer service skills

Reasons you will love working at Lantech:

• Job Stability: Lantech is an essential business that is thriving in the manufacturing industry and growing exponentially in the market. We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
• Competitive Benefits: 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, PTO, 8 paid holidays per year.
• Competitive Pay
• Casual Dress
• GREAT CULTURE
• & More!

#LT