Field Service Support Specialist - Morris Business Solutions

Morris Business Solutions is the premier office technology provider in North and South Carolina, is actively looking for a dedicated Field Service Support Specialist to join our team. The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and/or onsite support.

Responsibilities:

· Remote or onsite Installation of Xerox and Kyocera multifunction products

· Assisting with end user training during installation

· Implementation of solutions and FMAudit applications

· Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, including service manager of any customer concerns

· Able to assist with hardware support

· Engages with customers’ facilities team, IT group, etc. to ensure proper installation and post installation follow-up.

Qualifications:

· Previous experience in installation of copiers (Preference for Xerox or Kyocera experience)

· Experience in a remote support role

· Organization and time/task management skills with ability to prioritize tasks

· Excellent verbal and written communication skills

· Problem solving skills

· Previous networking skills

Benefits:

· Health Insurance

· Vision Insurance

· Dental Insurance

· Life Insurance

· 401K Matching

· Generous Paid Time Off

· Holiday Pay

· Annual Raises

· Company provided vehicle

· Eligible for company trips