Field Service Supervisor - Modern Machinery

This is a great opportunity for a candidate with service knowledge and experience in the heavy equipment industry. Qualified candidates will be responsible for managing the day-to-day operations of Field Service Technicians, managing and prioritizing work and scheduling technicians accordingly. Working closely with the Service Manager, Service Foreman, Technicians, and customers to ensure that expectations are met, and repairs are conducted efficiently.

The salary range for this position is: $85,000 to $90,000 Job Requirements/Skills:

• The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment.
• Provide exceptional customer service.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Effective verbal and written communication skills.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Service Department and the Modern Machinery organization.

Education/Experience:

• Minimum 2-year supervisory/management experience.
• Preferred 2- or 4-year technical degree or equivalent job experience.
• Technical and diagnostic skills required.
• Ability to read and understand schematics.
• Hydraulic, engine, electrical troubleshoot, and repair.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
• Maintain compliance for OSHA and shop crane inspections.
• Supervise Field Service Technicians
  • Maintain schedule and outline field work.
  • Oversee repairs and provide support/guidance.
  • Evaluate all work for accuracy.
  • Review and approve timecards daily.
  • Foster a team environment and work together to form and execute solutions.
• Open, monitor, review, and close work orders.
  • The company goal is to have work orders closed within 7 days from the last date of labor.
• Establish, promote, and ensure an outstanding level of customer service to internal and external customers.
  • Provide written estimates to customers for repair and service work.
  • Proactively contact customers with repair progress reports.
  • Act as point of contact for all shop service and repair calls.
    • Assist customers with technical questions.
• Participate in staffing Service Technician positions and conducting annual employee evaluations.
• Meet with Service Manager regularly to review service department status.
• Follow all company policies and regulations for safe work procedures.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.