Field Service Specialist - Artech LLC

One of our top clients is seeking a Field Service Specialist-CO2 to join their team. 

This position will be responsible for CO2 related field service, including but not limited to, programming of Retail Solutions products, services, and commissioning services of new installation, retrofit, and existing sites. Retail Customers and OEM sponsored visits for installation, programming, start-up, commissioning, training, and troubleshooting of products and services offered by Retail Solutions are required. Fieldwork will be required with extensive overnight travel, typically 75-80% and limited weekend work. Interaction with contractors will extend to validation, training, and recommendation. This CO2 Specialist is required to establish, promote, and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

DUTIES & RESPONSIBILITIES:
TECHNICAL

• Perform work related tasks according to company guidelines

• Maintain Subject Matter Expert level of CO2 products, services, and applications

• Keep current on Field Change Notices, and Service Tips

• Maintain proficiency in all products and services that the company offers. This includes installation, programming, and equipment protocol.

• Maintain proficiency in all designated third-party products and services.

• Provide onsite termination of low voltage control wires.

• Provide onsite startup of Solutions products with emphasis on CO2 equipment. (Ensure equipment is operational and free of defects).

• Equipment programming and commissioning.

• Provide standard and emergency service. (As assigned to maintain customer site)

• Review store prints and specifications

• Optimize CO2 controls and equipment for energy savings

• Perform site surveys for remodels/retrofits

SAFETY

• Keep current on safety bulletins and safety field change notices.

• Operate in a safe manner in accordance with published safety guidelines

• Must wear appropriate PPE as per company guidelines and accordance with job duties

• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

• Participate in Safety Audits with your Supervisor/Manager

• Perform Environmental and Health (EHS) surveys on every site visit

ADMINISTRATION

• Complete paperwork such as Service Work Requests, timesheets, expense reports, and Field Service Reports in a timely manner.

• Communicate with Technical Support on equipment issues.

  • Document and inform Field Services Management.

• Customer telephone and e-mail technical support.

• Provide accurate and timely reporting according to company guidelines.

• Provide estimated time of arrival to the Customer where applicable.

• Maintain company property according to company policies.

  • PPE, test equipment, laptop, truck stock, cell phone, etc.

• Assist with scheduling your time.

• Assist in finalizing and formatting customer reports

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers.

• Provide estimated time of arrival to the customer where applicable

• Complete documentation properly and provide to the customer and Kennesaw office upon completion of each designated assignment

• Strive to provide all customers a “first time fix” for their equipment

• Maintain customer satisfaction rates according to company guidelines

• Attend Customer Meetings as required

TRAINING / LEADING

• Assume other Subject Matter Expert (SME) duties as designated by your Supervisor/Manager

• Provide impromptu training for onsite contractors and users.

• Mentor and train Co-Workers on CO2 products, programming and applications as needed

• Perform related duties as assigned by the Manager.

PERFORMANCE

• Maximize productivity by combining service opportunities.

• Complete all work in an efficient and timely manner.

• Capable of making technical and commercial decisions under pressure.

• Properly evaluate site and equipment for appropriate action.

• Maintain productive utilization rate according to company guidelines.

• Perform inventory counts and reconciliation according to company guidelines.

• Adhere to company dress code and safety regulations.

• Meet or exceed on-site response time requirements for each customer.

• Understand and comply with company startup/escalation processes and procedures.

• Maintain proper and adequate level of internal communications.

SKILLS AND EDUCATIONAL REQUIREMENTS

• Associate’s (AA) degree or equivalent from a two-year college or technical school along with 10 years related HVAC/R experience and/or training, or equivalent combination of education and experience.

• Computer skills including word processing, spreadsheets, Client Office suite

• Certified in the use and handling of HFC, HCFC, CO2, A2L refrigerants.

• Specific supermarket CO2 experience in the field, startup of Cascade systems, Transcritical, Booster/Parallel systems preferred

• Excellent verbal and written communication skills

*Extensive overnight travel, 75-80% or more can be expected, along with possible, but very limited weekend work.