Field Service Representative Traveling - VirTra, Inc.

• Inspection and Inventory of systems for completeness prior to shipment to installation site.
• Configuration and assembly of VirTra products and simulators.
• Testing and troubleshooting of all VirTra products.
• Install, update and service VirTra products and simulators worldwide.
• Conduct Video scenario authoring (IVR-100) training.
• Conduct V-Marksmanship authoring training.
• Ensure customer sites are left in a clean, presentable state before departure.
• Perform simulator training procedures for post-installation customer training.
• Proficiently demonstrate simulators to customers and explain parameters of functionality.
• Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
• Obtain approval/signoff within upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
• Submit customer signoffs for all trips performed within 24hrs of completion.
• Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
• Planning, scheduling and booking of travel arrangements per VirTra’s travel policy.
• Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
• Management of personally accrued company expenses and monthly expense reports including submission per company policy.
• Time management and logging of daily hours with project/contract codes.
• ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
• Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
• Customer support via all communication methods.
• Maintain a professional rapport with customers during installations and after departure from site visits.
• Maintain customer confidence by keeping service information confidential between VirTra and the customer.
• Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
• Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software in a timely manner.
• Technical and miscellaneous support for all other departments within VirTra.
• Performs other duties as assigned and as needed to better the department or company.
• Time management working within a project-based environment.
• Manage and log time worked by project code.

• Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment.
• Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10).
• Knowledge of basic construction and the ability to use manual and power tools.
• Exemplary communication skills including the ability to teach and train others how to operate complex training systems.
• Passion for, experience with, and in-depth knowledge of firearms is preferred.
• Knowledgeable and capable of teaching firearm safety.
• Ability to follow instructions.
• Capable of lifting up to 100lbs minimum.

• 5+ years of experience with troubleshooting electronics or hardware installation.
• Mid-level PC support or diagnostics.
• Experience with PC Networking.
• Knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10).
• Experience with Audio/Video equipment.

• Work schedule: 7:30 to 4:30, Monday - Friday (in office).
• Work schedule: Fluctuating, Sunday - Saturday (on travel).
• Active and valid State Driver’s License at all times with a no major violations on record.
• Minimum age requirement 25 Years of age or above.
• Ability to obtain and possess a valid Passport.
• Pre-employment Drug Test required.
• Pre-employment Background Check required.

VirTra creates intense, immersive training solutions that keep law enforcement officers safe, prepared and armed with excelled skills. We are a meticulous in assuring every aspect of each scenario is the highest quality for maximum realism and learning. This attention to detail is found in every true-to-life scenario, curriculum, recoil kit and electronic device train your team to the highest level of preparedness.