Field Service Representative - OneTenCoalition

AtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.



What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Where is the work:

Remote in geography:

This position has been designated as Remote within geography - candidates must reside in VA, NC or SC in order to be considered.



What you will do:

As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

• Provide day-to-day technical support to dealers via phone calls
• Communicate service bulletins and alerts to dealers on a timely basis.
• Support sales team with key customer relationship management.
• Provide product performance investigations and reporting of quality and/or First Notice events.
• Establish and conduct a comprehensive technical training program for service & installation technicians.
• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
• Provide effective and timely response to consumer inquiries and complaints.
• Occasional site visits and local travel for training required - limited in frequency

What you will bring:

• Associate technical degree or equivalent experience
• Minimum of five years field service experience working on HVAC products required
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
• DUI in the previous 5 years
• Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Key Competencies:

• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
• Ability to craft communications to technicians which convey instructions and/or notices
• Proven skills in planning and conducting training sessions.
• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
• Strong consumer and customer relations background
• Ability to compose written correspondence to address consumer complaints
• Ability to easily switch between rapidly changing priorities.
• Strong computer skills & ability to manage time effectively

Compensation:

Base Pay Range: $70,750 - 93,750

This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.





Equal Employment Opportunity:


We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.