Field Service Representative - Grey Staffing

The Field Service Engineer is the primary technical representative for Company's Cardiac Ablation Solutions and Cardiac Surgery customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CAS/CS systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

Cardiovascular Field Services:

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes.

Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care.

Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Company employees. Company supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Responsibilities may include the following and other duties may be assigned.

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS and CS consoles and systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to CAS/CS products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Additional Information:

• Location: Individuals must reside within 30 minutes of Los Angeles to successfully support this territory.
• Territory: This position will support a territory that includes Los Angeles, San Diego, and Las Vegas.
• Travel: This position will require over 50% of travel including overnight travel.
• Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future.

Minimum Requirements

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, or clinical customer support experience.

Nice to Have

• Bachelor’s degree in an Engineering discipline in lieu of 2 years’ experience
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction.
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.