Field Service Representative - Carlisle Construction Materials

Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the San Francisco, CA Bay area. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Field Service Representative Training Program

• Comprehensive 12-Week Paid Training
• Every Field Service Representative (FSR) will have to go through our extensive 12-week paid FSR training. This rigorous program is designed to equip our representatives with the necessary skills and knowledge to excel in their roles. The training occurs four times a year, ensuring that we can accommodate new hires at various times. Therefore, the start date for this role coincides with the first day of training. The next start date for this role is: Monday, January 20th, 2025

Training Details

• This training will entail both onsite training at our Training and Education Building located at our Carlisle, PA Campus and in the field training. The program is structured to provide a blend of theoretical knowledge and practical experience, ensuring that our FSRs are well-prepared for their responsibilities.

Duties and Responsibilities:

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional responsibilities as assigned.

Required Knowledge/Skills/Abilities:

General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred, but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.

For California Applicants (or those looking to Relocate to California), please review our Pay Transparency Notice for this role:

As a Field Service Representative, you will be entitled to the following

• The Salary Range for this position is $75,000 to $85,000
• The final base compensation offered may be greater based on experience, other qualifying factors & skillsets, and internal equity
• Bonus Schedule as follows
• Annual profit pool bonus of 10%-15% of base pay
• Company Vehicle. All eligible company vehicle drivers are expected to maintain a log of their business and personal miles separately for IRS reporting
• Benefits Include
• Medical/Dental/Vision Coverage Beginning Day 1 of Employment
• Health Savings Account
• 401k Contribution with Company Match
• 11 Company Paid Holidays Per Calendar Year
• Vacation Days: The total number of days are granted based on the number of years of professional experience. The first year of employment is prorated based on the month of hire
• Sick Days: All Carlisle employees are granted five (5) sick days per calendar year
• Two weeks Paid Parental Leave at 100% base compensation, upon approval
• Short Term & Long Term Disability Benefits 100% Employer Funded