Field Service Representative 1 - Sharp Electronics Corp.

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (1) is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Services and maintains a full territory working with seasoned Field Service Technicians in the installation, maintenance and repair of Sharp equipment.
• Resolves at least 85% of service calls with minimal assistance upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves most normal customer relations' situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves acceptable levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Qualifications

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
• Must possess or achieve Comptia A+ certification within one (1) year of hire.
• Must possess strong communication skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

PHYSICAL DEMANDS:

• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools.  Walking great lengths at a time.
• Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
• Exposure to live electrical circuits.
• Exposure to extreme environmental conditions.  To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
• Able to work in confined spaces.
• Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Compensation for this position

The compensation range for this role is $26,850-$44,400. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks: 

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

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