Field Service Rep from System One

Forest Park, GA 30297

About the Job

Field Service Rep
Forest Park, GA

System One is currently seeking a Field Service Rep on an 11 month contract position located in Forest Park, GA.

Field Service Rep Responsibilities:

Responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations.
Ensure the efficient operation of equipment and the satisfaction of customers.
Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.
Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance.
Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems.
Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.
Set up and install new equipment, ensuring it meets specifications and functions correctly.
Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards.
Maintain detailed records of service visits, repairs, parts used, and customer interactions.
Complete service reports and submit them in a timely manner.
Manage inventory of spare parts and order replacement parts as needed.
Ensure that necessary parts are available for service visits.
Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls.
Adhere to safety protocols and guidelines while working with equipment and at customer sites.
Promote a safe work environment.
Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements.
Collect feedback from customers and relay it to the company's product development and engineering teams for continuous improvement.
Offer remote support and troubleshooting when possible to minimize on-site visits and downtime.
Ensure that all service activities are conducted in compliance with company quality standards and best practices.

Field Service Rep Requirements:

0-5 Years Experience in related field.
Technical diploma or Bachelor's degree

Duration: 11 months
Location: Forest Park, GA
Pay Rate: $29/hr
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