Field Service Program Manager - Solugenix Corp

Field Service Program Manager
Irvine, CA (Onsite)
Direct hire
Job ID 2024-9780

We are looking for a Field Service Program Manager. This is a direct hire opportunity based out of Irvine, CA (Onsite).

The Field Service Program Manager reports to the Enterprise Applications (Platforms) Department Manager and is responsible for leading the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions to support our vertically integrated businesses supporting our stores and enabling quality and service to every customer we serve. This includes responsibility for managing all aspects of clients' implementation and transformation programs. Strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence are essential to be successful in the role. Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or a similar role along with a bachelor’s degree in computer science, Information Technology, Business Administration, or a related field is required.

Qualifications:

• Bachelor’s degree in computer science, IT, Business Administration, or related field.
• At least 10 years in FSM or EAM implementation roles (e.g., Maximo, ServiceNow, Oracle EAM).
• Ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor.
• Reliable and predictable attendance.
• Ability to understand and follow directions from a supervisor.
• Ability to understand and follow posted work rules and procedures.
• Ability to interact cordially and productively with co-workers to accomplish common tasks.
• Ability to receive constructive criticism professionally.
• Ability to cope with stressful circumstances.
• Perform all work-related tasks as needed or assigned by a direct supervisor.
• Compliance with corporate privacy policies and practices to ensure that all company information and data is kept confidential unless specifically authorized for release.
• For positions that require operating a company vehicle, maintaining a valid driver’s license and a good driving record.

Competencies:

Specialized Knowledge: 

• Strong understanding of Field service platform capabilities, modules, and best practices.
• Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo, or Oracle.
• Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.

Skills & Abilities:  

• Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
• Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.
• Understanding of enterprise business systems and integrated solution design including best practices for sustainable design and operations.
• Analytical and problem-solving skills, with a focus on delivering efficient and effective solutions. 

Responsibilities:

• Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design. This includes ensuring alignment of client field service initiatives with overall business objectives and IT strategies.
• Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.
• Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
• Collaborate with stakeholders to identify business needs and translate them into technical requirements.
• Facilitate change management and user adoption strategies, including training and support for end-users.
• Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management. This includes staying up to date with program updates, features, and best practices to drive continuous improvement and innovation within the organization.
• Leadership and oversight of their assigned team of Project Manager(s), FSM Administrator(s), and FSM Developer(s). This includes regular 1:1 meetings and performance management (coaching).
• Perform other work-related job duties as required.

Certifications/Licenses:

Relevant ServiceNow, Maximo, or Oracle certifications (e.g., Certified System Administrator, Certified Implementation Specialist)

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $100,000 to $200,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.