Field Service Manager, West - Skytron LLC

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Comprehensive benefits package, beginning day one
• Annual pool bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Working for a family-owned and operated business

As a Field Service Manager, you will:

• Manage field service activities, including but not limited to: scheduling, dispatching, quoting, service requests, and warranty claim review and approval
• Review and approve time cards and time off requests for field service technicians, ensuring appropriate staffing to cover field service needs
• Measure and report resource utilization and profitability of service activities
• Provide support to Authorized Representative field service activities including performance audits, training, technical support, and end-user support
• Review quoted service work and contracts, ensuring accuracy
• Explore and develop opportunities for revenue generation and continued development of service capabilities within Skytron and across the Authorized Representative network
• Lead others in effective methods for best-in-class service, including the development of work instructions and procedures that lead to exceeding customer satisfaction
• Create development plans to promote broad technical abilities across the team
• Ensure that all service work and documentation meet quality and regulatory requirements, in accordance with the Skytron Quality Management System
• Provide a safe working environment for direct reports. This includes ensuring service team members are thoroughly trained to execute assignments in accordance with safety regulations
• Navigate through ambiguity and develop plans and assignments effectively using available resources

For success in this role, you will:

• Be willing to travel up to 50% of the time
• Capably handle required administrative functions
• Coach and instruct others on specific work activities
• Monitor short-term and long-term results and desired impacts
• Understand and apply knowledge to install, diagnose, and repair medical devices and equipment
• Verify work to ensure accurate results
• Meet productivity standards, deadlines, and project schedules
• Communicate effectively with various levels of employees and customers, both verbally and in writing
• Be internally motivated and work well with minimal supervision
• Devise workable solutions or consult with secondary resources to devise solutions
• Have an associate degree and/or a minimum of 5 years of relevant experience
• Have hands-on experience installing, servicing, and providing routine maintenance on surgical tables, lights, booms, washer disinfectors, OR integration, sterilizers, warming cabinets, and patient lifts
• Maintain a good driving record and valid driver's license
• Have experience scheduling service and overseeing service projects
• Read and interpret schematics and site drawings, without assistance
• Understand and apply hydraulic, mechanical, and electrical theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment

If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.