Field Service Manager - Telecommunications (Dish Specialist) - Kennard Associates

Job Title: Field Service Manager - Telecommunications (Dish Specialist)

Comp: $100,000 (base $45,000 - $50,000 commission targets of $50,000 - $55,000) 

Type: W2 Full Time Field Service Manager

Location: Houston, TX

Requirements: Prior experience with Dish Satellite installation/repair and field service management. 

About Hiring Company:

They are a leading provider of authorized service technicians specializing in the telecommunications industry. With a commitment to delivering high-quality service and maintaining cutting-edge expertise, we pride ourselves on being a trusted partner for our clients. 

Dish satellite services revolutionize the television and telecommunications landscape by offering an unparalleled entertainment experience. Leveraging cutting-edge satellite technology, Dish provides a vast array of high-definition channels, interactive features, and customizable programming packages. With a commitment to innovation, Dish satellite services deliver crystal-clear picture quality and immersive sound, enhancing the viewing pleasure of millions of customers worldwide.

Position Overview: We are seeking a highly motivated and experienced Field Service Manager with expertise in Dish installations and repairs within the satellite entertainment vertical. The ideal candidate will be responsible for managing the activities of technicians in a specific office, ensures adequate staffing levels, training, and maximization of asset utilization, in order to achieve company goals. Monitors and leads technicians to company goals an On Site sales.

Key Responsibilities:

1. Team Leadership:
   • Lead and inspire a team of field service technicians, fostering a culture of excellence, accountability, and continuous improvement.
   • Provide guidance, support, and ongoing training to enhance the technical skills of the team.
2. Operational Management:
   • Oversee the scheduling and dispatching of field technicians to ensure timely response to service requests and efficient job completion.
   • Monitor and manage service levels, ensuring customer satisfaction and adherence to quality standards.
3. Technical Expertise:
   • Possess in-depth knowledge and hands-on experience in Dish installations and repairs within the telecommunications industry.
   • Stay abreast of industry trends, technological advancements, and best practices to guide the team in maintaining a high level of technical proficiency.
4. Customer Relationship Management:
   • Build and maintain strong relationships with clients, addressing their needs and concerns promptly.
   • Collaborate with clients to understand their expectations and ensure service delivery aligns with their requirements.
5. Quality Assurance:
   • Implement and enforce quality control measures to guarantee the delivery of service at the highest standards.
   • Conduct regular performance reviews and audits to identify areas for improvement and implement corrective actions.

 Qualifications:

• Proven experience as a Field Service Manager in the telecommunications industry, with a focus on Dish installations and repairs. Experience with other satellite providers a bonus!
• Strong leadership and team management skills.
• Excellent technical knowledge of Dish systems and related equipment.
• Effective communication and interpersonal skills.
• Ability to analyze and solve complex technical issues.
• Detail-oriented with a commitment to quality service delivery.
• Familiarity with industry regulations and safety standards.

Education and Certifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Certification in Dish installations and repairs is highly desirable.

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