Field Service Manager - Virtual Company
Oakland Park, FL 33334
About the Job
- Schedules all field service trips.
- Build, lead, train and enable a high performing Field Services team.
- Ensures Sales Force cases are entered timely and accurately.
- Coordinate/arranges with properties service visits and technical support training.
- Provide timely updates to sales reps and internal company personnel on service status.
- Provide regular forecasting of service and repair parts to production.
- Provide properties with timely feedback on service status and issue resolution
- Use Sales Force to retrieve customer base information, inventory availability, case status, work orders and changes as required.
- Perform analytics on field and Sales Force data to identify trends, potential product issues and work with Quality to initiate CARs as required.
- Responsible for the shipment of all repair parts to customers and or Field service technician.
- Accurately document and update customers with service status and calls.
- Transfers and update service call information to and from clients and technicians.
- Oversees all RMA requests, providing customers repair lead times.
- Coordinate travel for the technical support team.
- Assist service technician with service tickets.
- Assist with the closure of service jobs as needed.
- Runs monthly service reports.
- Establish and manage external service dealers, schedule, updates, training, etc. to support key regions.
- Assist with the coordination of BETA tests.
- Maintains Prototype inventory
- Perform other duties as may be required
- College degree or equivalent combination of education and experience.
- 5 years’ experience in a service role within a manufacturing company.
- Previous experience managing technical service resources.
- Demonstrated experience with electro-mechanical products.
- Demonstrated project management experience.
- Knowledge of the transportation industry and service properties.
- Strong computer skills.
- Ability to read drawings, plans and schematics.
- Strong communications skill.
- Computer skills, e-mail and general business software (e.g Word, Excel, Outlook, etc.)
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.