Field Service Manager - NETA - Integrated Power Services

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who are action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations: 

The Field Service Manager is responsible for leading the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing the key value stream of field service. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement.

• Collaborate with cross-functional teams’ members and optimize all resources
• Strong communication skills with all stakeholders from Executive Management to field personnel to customers
• Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities
• Demonstrate management skills such as leadership, planning, and organization, resource and talent management
• Self-aware learner with emotional intelligence to help those around them
• Leverage best practice to advance facility skills and knowledge
• Analyze financial data to optimize operational and field efforts in conjunction with the Director of Field Services
• Apply Organization Design practices to optimize structure and enable growth
• Demonstrated ability to lead change initiatives and drive process excellence
• Driver for results - insists on excellence in all facets of the business
• Develop and maintain key customer relationships
• Excellent verbal and written communication as well as presentation skills
• Ability to lead and develop effective cross functional teams in a matrix organization
• Demonstrated technical acumen to manage complex field service business with diverse customer segments and multiple product lines
• Walk the talk on IPS values and be a Servant Leader to remove obstacles, develop the team, meet performance objectives and improve the business

Qualifications and Competencies: 

• BA/BS in Engineering, Supply Chain, Operations Management, Business or related technical degree preferred
• Entrepreneurial self-starter with the ability to manage and prioritize projects by delegating appropriately
• 5 years of combined experience in general management or operations in a power management business preferred; NETA certification a plus
• 3 years of Lean Manufacturing or 6-Sigma problem solving skills preferred
• 3 years of experience managing large scale projects
• MBA and Lean Certification a plus

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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