Field Service Manager - Opus

Job Purpose

The Field Service Manager II is responsible for ensuring effective and efficient management of the warehouse, inventory, service and repair, and project implementation operations. This includes unit rebuild and redeployment, component rebuild and repair, shipping and receiving, inventory management, software testing, and vehicle maintenance and procurement. Manages field service employees, with a customer-focused approach. Uses metrics and feedback to measure and drive performance, and continuously improve quality and productivity. Ensures a safe and productive work environment. Works with the oversight agency to ensure regulations are followed and contractual requirements are met.

Duties & Responsibilities

• Directly manage technicians (FSRs) in the Operations Department in Virginia.
• Quality assurance testing for new software and hardware changes.
• Meet production targets for unit rebuild and redeployment and component repair.
• Project planning and execution for improvements and hardware/software enhancements.
• Coordinate personnel and resources for contract implementation.
• Develop, maintain, and regularly report on key metrics of productivity and performance.
• Develop and implement standard work and quality processes appropriate to the operations.
• Work with outside vendors/suppliers to ensure adequate flow of inventory components and parts.
• Manage inventory of components, materials, and units in the warehouse storage facilities.
• Drive continuous improvement in production and repair operations.
• Vehicle acquisition and disposal, as well as preventive and reactive maintenance management for all VA vehicles.
• Ensure a safe and healthy work environment.
• Other duties as assigned

Requirements

• Ability to plan and manage unit rebuild and repair operations to meet customer demand
• Ability to establish metrics and measure output for reporting and continuous improvement
• Ability to document and analyze processes to eliminate production bottlenecks and improve productivity
• Knowledge of process development, documentation, and continuous improvement techniques.
• Knowledge of electro-mechanical equipment repair and test processes and related tools and equipment
• Ability to work in a team environment coordinating repair, rebuild, and materials management activities
• Familiarity with use of office productivity software (MS Office) for reporting and communication
• Ability to use ERP system (e.g. NetSuite) for production, repair, and inventory control

Qualifications

• Minimum 3 years’ experience managing production and/or repair operations in a similar environment
• Demonstrated experience using production and quality metrics and reporting to drive results
• Associates degree or equivalent in electrical, electronics, industrial technology, or related field. Equivalent experience with demonstrated skills will be considered in lieu of a degree.
• Excellent interpersonal skills and written and verbal communication skills.

Working Conditions

• Normal working hours first shift Monday-Friday. Flexibility in scheduling and availability is required.
• Frequent travel to customer sites, field locations, and vendor facilities will be required.