Field Service Manager - Randstad USA

job summary:

We are looking for a skilled Field Service Manager with expertise in software and hardware to lead our field service operations and ensure exceptional client satisfaction.

The Field Service Manager will oversee a team of field service technicians responsible for the installation, maintenance, and repair of software and hardware systems. This role involves managing day-to-day operations, developing service strategies, and maintaining strong client relationships. The ideal candidate will have a solid technical background in software and hardware, along with excellent leadership and communication skills.

 
location: Atlanta, Georgia
job type: Permanent
salary: $75,000 - 80,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

Oversee day-to-day activities in the Customer Support Department,

attending to customer support needs.

? Ensure ticketing system is optimized for Log incoming requests received via

calls and emails

? Audit our services process to ensure completion of necessary

documentation while communicating with customers.

? Ensure job standards, processes, and procedures are complied with.

? Ensure SLAs are met and tracked and report on company SLA, Policy and

Procedures with customers.

? Build a positive responsive attitude within our services department so they

remain calm under pressure and have impeccable follow-up.

? Work closely with other internal departments as needed for input and

resolutions to customers.

? Provide field technical support on company modification installations as

needed; offering on-site oversight and technical guidance to ensure a

smooth installation process or troubleshooting.

 
qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

 
skills:

Manager

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.