Field Service Engineer x5 - Prosum

Job Title: Field Service Engineer
Department: Field Service

Position Summary:
Provide on-site and remote support of standard and custom power conversion products, assemblies, and systems which include AC and DC Low Voltage Drives, Inverters for Battery Energy Storage & EV charging, Medium Voltage Drives, PLC’s, and HMI’s for both industrial and renewable energy applications. Conduct installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of power conversion products/assemblies to support a variety of customer applications across North America.

This individual will be an independent, customer-facing technical application engineer for several strategic accounts and customers. This role requires a self-motivated, results-oriented professional with a strong technical aptitude and a passion to succeed.

Essential Job Functions

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self

Travel Requirements

• Position requires approximately 60% travel in the field
• Approximately 60% of above travel will be in an assigned region
• Remaining travel will be supporting customers in other regions of North America and occasionally worldwide.
• Requires some travel short notice for emergency repairs
• May require extended hours or longer trips for start-ups and emergency repairs
• Work from regional “home” office when not on the road
• Considerable amount of walking required
• May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs.
• Field work requires wearing and working in appropriate safety gear
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
• Negotiate and navigate airports, airports concourses, and parking garages

Education/Experience Requirements

• Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related field
• Bachelor of Science in Electrical Engineering or Engineering Technology preferred
• Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office
• Must be able to pass a federal background check
• Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s
• Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megohmmeters, and Oscilloscopes
• Experience in troubleshooting power electronics circuitry desirable
• Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required
• Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M, Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required
• Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team
• Ability to work within strict deadlines
• Ability to use hand and/or power tools
• Ability to read Electrical Drawings/Schematics
• Competent in Microsoft Office software programs