Field Service Engineer Technical Specialist - Peraton
Chantilly, VA
About the Job
Responsibilities
Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs and systems. Tests, trains and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents. Provides consultative assistance during off hours as needed. An active TS/SCI with a Full Scope Polygraph is required.
Qualifications
Senior level knowledge of designated systems. Answers questions about installation, operation, configuration, customization and usage of designated systems and services. Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Bachelor's (or equivalent) with 8 - 10 years of experience, or a Master's with 6 - 8 years of experience OR 4 years of additional experience in lieu of BS
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.