Field Service Engineer - BuildSubmarines.com
San Diego, CA
About the Job
Position:
Field Service Engineer
Come join a leader for over 160 years in the defense industries!
Company:
Trident Maritime Systems-Heavy Equipment Group
Job Location(s):
San Diego, CA
Start Date:
Employment Term:
Regular
Employment Type:
Full Time
Starting Salary Range:
Not Provided
Required Education:
High School or Equivalent
Required Experience:
5 to 20+ years
Required Security Clearance:
None
Related Categories:
Defense/Military/Intelligence Analysis, Other, Engineering - Mechanical
Position Description
JOB DESCRIPTION
JOB TITLE:Field Service Engineer
PLANT/DEPARTMENT:Defense AftermarketDIRECTED BY:Field Service Manager
IMPORTANT WORKING RELATIONSHIPS:Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.
DIRECTS:None
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
MAJOR DUTIES:
Field Service Engineer
Come join a leader for over 160 years in the defense industries!
Company:
Trident Maritime Systems-Heavy Equipment Group
Job Location(s):
San Diego, CA
Start Date:
Employment Term:
Regular
Employment Type:
Full Time
Starting Salary Range:
Not Provided
Required Education:
High School or Equivalent
Required Experience:
5 to 20+ years
Required Security Clearance:
None
Related Categories:
Defense/Military/Intelligence Analysis, Other, Engineering - Mechanical
Position Description
JOB DESCRIPTION
JOB TITLE:Field Service Engineer
PLANT/DEPARTMENT:Defense AftermarketDIRECTED BY:Field Service Manager
IMPORTANT WORKING RELATIONSHIPS:Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.
DIRECTS:None
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
MAJOR DUTIES:
- Provide exceptional customer service as defined by the customer.
- Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers.
- Determine root cause of field equipment failures and provide recommended corrective action
- to prevent reoccurrence.
- Coordinate actions required by other functional departments listed above to complete field
- warranty and service work in a timely manner.
- Perform most practical and economical rework and repairs to customer’s satisfaction.
- Perform field warranty and field service installation, repair, and start-up at customer site.
- Assure the validity of customer warranty claims and determine responsibility.
- Provide electronic condition found reports and field reports, which serve as objective evidence
- of customer satisfaction.
- Travel as required.
- Other duties as assigned.
EXPERIENCE PREFERRED/SPECIAL NOTES:- 5 years “hands on” experience in mechanical, electrical and hydraulic systems.
- Good communication skills and willingness to travel a must.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
Source : BuildSubmarines.com