Field Service Engineer - Lighthouse Lab Services

Lighthouse Lab Services represents a client seeking a Field Service Engineer. This position is based out of Phoenix, AZ. With a mission to advance human health and product safety by providing integrated technology and services to their customers, this client offers unbiased, Original Equipment Manufacturer (OEM)-neutral solutions that enable innovation while delivering world-class technical service. They serve the clinical, hospital, research, reference, Toxicology, and pain management laboratory settings.

The ideal candidate has the following qualities and experience with goals to grow with the organization, ability to think outside the box, foster a team environment, provide leadership, and conduct themselves professionally in high pressure situations.

We are also looking for an FSE with experience working with the Olympus/ Beckman Coulter AU5800 , AU480, AU680 automated chemistry analyzers.

If this sounds like you, READ ON:

What We are Offering:

• Salary dependent on experience, $34-$44/hr
• Mon-Friday Schedule
• Health, Vision, Dental, Retirement, PTO

Position Summary
The Field Service Engineer III performs tasks within a wide scope of laboratory functions
affecting laboratory equipment. This position is responsible for managing internal
equipment assets and assisting clients with same, including routine maintenance,
troubleshooting, repairs, and customer and entry level FSEs training, vendor
management and coordination. Provide advanced phone support for clients and entry
level FSEs as well as on site escalations.
This position is full-time and includes weekends as needed to meet the demands of
current work volume. This position requires frequent travel to offsite laboratories.
Essential Functions & Basic Duties
1. Perform routine and incident-based EIA instrumentation maintenance and
repairs.
2. Provide remote and onsite troubleshooting and maintenance guidance to internal
team members as well as for clients.
3. Inspect, evaluate, and advise on instrument condition and valuation.
4. Coordinate and provide offsite and onsite installations of equipment.
5. Evaluate and advise on laboratory space and upfitting requirements appropriate
for selected instrumentation across client laboratories.
6. Coordinate with and advise on vendors providing services for instrumentation.
7. Proactively promote client satisfaction.
8. Leading the tracking and completion of projects as directed.
9. Completes all administrative duties, including but not limited to, expense
reporting, parts ordering, and making travel arrangements.
10. Work independently and as part of team.
11. This position will require overnight travel with traveling up to 80% of the
time.

Minimum Qualification Requirements

Education
Associate’s degree in Medical Laboratory Sciences, Engineering, Medical Technology,
Clinical Laboratory Science, or closely related field.

Experience
Minimum of 8 years in industrial/clinical laboratory experience that included performing
routine and incident-based instrumentation maintenance and repairs. This experience
should have included automated chemistry service and maintenance. Experience with
biological sample preparation is helpful but not required.

*An interested candidate with an equivalent combination of education and experience as
listed above may be considered.

Knowledge, Skills & Abilities
1.Consummate laboratory skills in a fast-paced clinical laboratory environment with
an in-depth knowledge and skill in troubleshooting and problem-solving
procedures.
2.Exceptional professionalism.
3.Uses sound judgement in escalating appropriate issues to manager.
4.Quality oriented approach.
5.Ability to effectively communicate results.
6.Well-developed written and verbal skills.
7.Impeccable organizational and time management skills.
8.Ability to work/communicate effectively with all levels of staff and clients.
9.Ability to work in a fast paced and rapidly changing environment with pressure to
meet deadlines.
10.Willingness to be flexible.
11.Exceptional attention to detail and accuracy.
12.Ability to work independently and cohesively as part of a team.
13.Ability to prioritize and perform multiple tasks in a dynamic environment.
14.Exemplifies characteristics of being a good trainer and people manager.

ABOUT US:

At Lighthouse Lab Services, we offer solutions to help start, grow, and run clinical laboratories. Our recruiting team has over 20 years of proven success placing job seekers in positions ranging from entry-level Medical Technologists to seasoned Laboratory Directors. We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Lighthouse Lab Services will provide reasonable accommodations for qualified individuals with disabilities.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com

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