Field Service Engineer at SVAM International, Inc.

Mesa, AZ

About the Job

About Us:
SVAM International Inc. is a Global Information Technology (IT) services provider that commenced its operations in 1994 as an IT Staffing Company in New York. At SVAM, we believe that innovative technologies are the lifeline of businesses and therefore, we are committed to providing comprehensive, business-focused solutions like RPA, Mobile Force Automation, Consulting and Staffing Services, and Managed Services.

What we look for:
Role: Field Service Engineer
Work Mode: Onsite (Mon- Fri)
Location: Mesa, Arizona.

Responsibilities:

Perform server reboots and power supply reboots as guided by ZF/Lifetec network representatives.
• Coordinate and prequalify tickets for remote resolution.
• Help/coordinate/prepare service resolutions for field service when remote support is required.
• Provide on-site full-time technical support.
• Offer remote support to other locations.
• Conduct scheduled/emergency visits.
• Troubleshoot and repair hardware issues.
• Install ZF-approved software.
• Resolve printer and multi-function device issues.
• Provide advanced software troubleshooting and support on-site and remotely.
• Troubleshoot user issues via remote access or in-person.
• Follow up on tickets.
• Escalate unresolved tickets to the appropriate support group.
• Manage spare parts and loaner pool.
• Put tickets on hold if spare parts are needed or the end user is unavailable.