Field Service Engineer III - Omnicell
Sacramento, CA
About the Job
Note : Candidates interested in this position must reside local to the SF Bay Area or be willing to relocate to the region.
Omnicell is seeking a dynamic Field Service Engineer (FSE) who embodies our Elevate principles to join our team. In this role, you'll be at the forefront of delivering exceptional service for our pharmacy and supply automation solutions across your designated geographic area. As an FSE, you will Collaborate with our 24/7 Technical Assistance Center for dispatch, providing both hardware and software support to ensure our systems operate seamlessly.
Responsibilities :
+ Execute : Independently perform complex troubleshooting, preventive, and emergency maintenance on Omnicell’s sophisticated electro-mechanical and automation solutions. Address complex issues with minimal support, meeting company guidelines for response time and service levels.
+ Impact : Proactively identify potential issues, manage parts inventory, and escalate product issues through support channels to enhance service quality and customer satisfaction. Your role will directly influence the reliability and efficiency of our systems in healthcare settings.
+ Develop : Engage in cross-functional initiatives as the Field Service representative, participate in various field projects, and regularly provide coaching and mentoring to peers. Your feedback to the hardware specialist team and engineering will drive continuous improvement of our products.
+ Inspire : Regularly communicate with director-level nursing and pharmacy staff, fostering a collaborative environment. Take an active role in discussions to resolve complex equipment issues, ensuring your insights lead to better patient care through technology.
+ Document all service events meticulously according to Omnicell's policies, reflecting your commitment to quality and detail.
Required Knowledge and Skills :
+ Extensive experience in troubleshooting and problem resolution for systems and equipment.
+ Proficient in configuring, setting up, and implementing products, including providing advanced on-site training.
+ Strong computer skills, particularly with Windows 10 and networking, alongside excellent verbal and written communication in English.
+ Ability to work autonomously with strong organizational skills to manage and prioritize multiple customer issues.
+ Technical proficiency in reading electrical schematics and mechanical drawings.
Preferred Knowledge and Skills :
+ Understanding of FDA regulations for medical devices and Quality Management Systems.
Basic Qualifications :
+ Bachelor’s Degree in Engineering/Technology or related field with two years of relevant experience; OR
+ Associate's Degree/Trade School Certification/Military Training in a related discipline with five years of experience; OR
+ Seven years of equivalent experience in troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications :
+ Bachelor’s Degree with experience in troubleshooting and repair.
+ Coursework in Network Engineering, Robotics, or Electronics.
+ Experience within a hospital environment.
Work Conditions :
+ Physical capability to lift 50 lbs. to approximately 5 ft. high.
+ Availability for 24/7 on-call support Monday through Friday, including weekend rotations.
+ Frequent local travel within your primary service area, with occasional support in adjacent areas.
+ Must maintain a valid driver’s license with an acceptable driving record, own a vehicle in good working condition, and provide a home workspace for trunk stock inventory.
Join Omnicell as an FSE where you can make a significant Impact on healthcare through technology, while we support your growth to Develop your career, Inspire those around you, Execute with precision, and Collaborate for success.
Compensation information: The salary for this role is between 44-50 per hour.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ Intellectually Curious, eager to think deeper to learn and improve.
+ In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3549
Job Category: Field Services Engineering
Posting Date: 12/31/2024, 9:18 PM
Job Schedule: Full time
Locations: San Jose, CA, United States
Sacramento, CA, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell is seeking a dynamic Field Service Engineer (FSE) who embodies our Elevate principles to join our team. In this role, you'll be at the forefront of delivering exceptional service for our pharmacy and supply automation solutions across your designated geographic area. As an FSE, you will Collaborate with our 24/7 Technical Assistance Center for dispatch, providing both hardware and software support to ensure our systems operate seamlessly.
Responsibilities :
+ Execute : Independently perform complex troubleshooting, preventive, and emergency maintenance on Omnicell’s sophisticated electro-mechanical and automation solutions. Address complex issues with minimal support, meeting company guidelines for response time and service levels.
+ Impact : Proactively identify potential issues, manage parts inventory, and escalate product issues through support channels to enhance service quality and customer satisfaction. Your role will directly influence the reliability and efficiency of our systems in healthcare settings.
+ Develop : Engage in cross-functional initiatives as the Field Service representative, participate in various field projects, and regularly provide coaching and mentoring to peers. Your feedback to the hardware specialist team and engineering will drive continuous improvement of our products.
+ Inspire : Regularly communicate with director-level nursing and pharmacy staff, fostering a collaborative environment. Take an active role in discussions to resolve complex equipment issues, ensuring your insights lead to better patient care through technology.
+ Document all service events meticulously according to Omnicell's policies, reflecting your commitment to quality and detail.
Required Knowledge and Skills :
+ Extensive experience in troubleshooting and problem resolution for systems and equipment.
+ Proficient in configuring, setting up, and implementing products, including providing advanced on-site training.
+ Strong computer skills, particularly with Windows 10 and networking, alongside excellent verbal and written communication in English.
+ Ability to work autonomously with strong organizational skills to manage and prioritize multiple customer issues.
+ Technical proficiency in reading electrical schematics and mechanical drawings.
Preferred Knowledge and Skills :
+ Understanding of FDA regulations for medical devices and Quality Management Systems.
Basic Qualifications :
+ Bachelor’s Degree in Engineering/Technology or related field with two years of relevant experience; OR
+ Associate's Degree/Trade School Certification/Military Training in a related discipline with five years of experience; OR
+ Seven years of equivalent experience in troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications :
+ Bachelor’s Degree with experience in troubleshooting and repair.
+ Coursework in Network Engineering, Robotics, or Electronics.
+ Experience within a hospital environment.
Work Conditions :
+ Physical capability to lift 50 lbs. to approximately 5 ft. high.
+ Availability for 24/7 on-call support Monday through Friday, including weekend rotations.
+ Frequent local travel within your primary service area, with occasional support in adjacent areas.
+ Must maintain a valid driver’s license with an acceptable driving record, own a vehicle in good working condition, and provide a home workspace for trunk stock inventory.
Join Omnicell as an FSE where you can make a significant Impact on healthcare through technology, while we support your growth to Develop your career, Inspire those around you, Execute with precision, and Collaborate for success.
Compensation information: The salary for this role is between 44-50 per hour.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
+ As Passionate Transformers , we find a better way to innovate relentlessly.
+ Being Mission Driven, we consistently deliver on our promises.
+ Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
+ Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
+ Intellectually Curious, eager to think deeper to learn and improve.
+ In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3549
Job Category: Field Services Engineering
Posting Date: 12/31/2024, 9:18 PM
Job Schedule: Full time
Locations: San Jose, CA, United States
Sacramento, CA, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Source : Omnicell