Field Service Engineer II - Spacelabs

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

Our Field Service Engineer (FSE) is responsible for quality service of Spacelabs products and for customer satisfaction within an assigned territory.  Excellent technical and communication skills are needed to positively interact with customers and company personnel. Requires people who can work well without close supervision, they must be self-starters, can independently manage time/schedule.  The FSE must possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

***This position covers southern New York, eastern Pennsylvania and the northern New Jersey territory, plus supports other states within the region as needed. There is up to 50% overnight stays and a company car is included in the total package.***

• Achieve annual revenue goal by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
• Support Regional Service Manager and region in achieving assigned Operating profit goals.
• Install approved equipment upgrades and modifications as required in accordance with technical documents and
• Install and relocate Spacelabs products in accordance with policies, procedures and approved technical documents and publications.
• Provide assistance in OJT training of all regional new hires before and after new hire training.
• Responsible for mentoring new FSEs as required.
• Responsible for seeking out new training to keep up with technology as it changes.
• Perform all assigned PM's, PA's and remedial maintenance and provide necessary records to hospitals and Regional Service Manager (RSM).
• Respond to all assigned customer service calls and apply corporate policy guidelines.
• Submit accurate and complete reports in a timely manner regarding expenses, timecards and service reports.
• Prepare service Contract Quotes in coordination with RSM and Contract Administration.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
• Successfully complete all Spacelabs Product training.
• Demonstrate behavior consistent with the Company's values of:
  • Relentless Customer Focus – Deep and shared understanding of customer problems and needs among all team members
  • Ownership and Accountability – Take responsibility, drive to action, and deliver as promised
  • Teamwork with Trust – Count on your teammates. Believe everyone on the team will do the right thing and support each other.
  • Always Learning and Applying – Get better at every opportunity.
  • Act with Integrity – Do the right thing.
  • Nimble Innovation – Quickly adapting to market and technology changes to delivering cutting-edge solutions.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid the recurrence of the problem.
  
• Duties may be modified or assigned at any time to meet the needs of the business.

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training and/or experience.
• 2+ years of experience as an FSE or equivalent field service or similar experience.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems. Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio and Power Point).
• Must become fully competent in the application and operation of all products in all care areas.

 OTHER WORK REQUIREMENTS: 

• Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service.  As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site.  May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices.
• Use of computer: 15%.
• 50% local travel and 50% overnight travel to surrounding states within the region. This is a regional position requiring a significant amount of driving.  This position requires the ability to possess a valid driver’s license and maintain a good driving record.  Includes possible air travel, so must be able to acquire all necessary travel documents.
• The person assigned to the position and may need to travel (vehicle/airplane) to assist with business needs.
• This position may be relocated to a different location within the assigned Region, FSE will be given advance notice of this and will be required to relocate if business needs requires.
• Participation in an on-call rotation and periodic mandatory overtime may be required.

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.