Field Service Engineer I-DCS/QCS - Honeywell

As a Field Service Engineer I here at Honeywell Industrial Automation, you will be responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.



In this role, you will be a servant leader/coach while exponentially grow your knowledge and expertise. Support a Team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self-motivated teams and, as a consequence, stimulate the collective intelligence. Provide customers with maintenance and modernization services on Honeywell’s EPKS/DCS (90% of the time) and QCS (10% of the time) Platforms. The role requires you to be self-supporting and includes on-site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.



At Honeywell, our people play a critical role in developing and assisting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.



You will report directly to our Field Service Manager.



This position will be supporting clients in Missouri, Illinois, Kentucky, Indiana, Iowa, Ohio, Nebraska, South Dakota, Minnesota



KEY RESPONSIBILITIES





+ Provide ongoing support and updates for Honeywell control systems (EPKS/TPS/QCS) installed at the customer sites throughout the mid-west



+ Support and lead on/off process migrations (EPKS/TPS, virtual/physical) at the customer sites throughout the mid-west



+ Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site



+ Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations



+ Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable



+ Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules



+ Troubleshoot and analyze issues under both normal and abnormal conditions



+ When required, play an active role in various projects such as upgrades, new installations or new functionality for customers



+ Work with contractors to review and ensure the unit/package is installed to specifications



+ Coordinate work with other groups to ensure meeting commitments



+ Ensure regular updates of antivirus software across all Honeywell EPKS/TPS customer sites



+ Ensure regular Windows OS updates across all Honeywell EPKS/TPS customer sites



+ Perform standby duties and respond to callouts as required by procedure



+ Create and maintain backups for servers and workstations



+ Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines



+ Support plant outages for Honeywell EPKS/TPS customer sites



+ Support machine outages for Honeywell QCS customer sites



+ Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects



+ Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks



+ Support the sales lead program



+ Complete monthly preventative system maintenance checklists on time



+ Prepare monthly reports using Excel, Word, and PowerPoint



+ Review product prints and specifications







+ Ability to lift and/or move up to 50 pounds



+ This position requires walking/standing for at least 8 hours per day as well as performing frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping







+ Company car will be provided to travel to company sites



+ Travel: up to 75% for first two years gaining experience then expect 50% travel





Must Successfully Complete 18-month Honeywell Training & Certification Program



Commitment of 18 months to obtain and maintain L2-3 CEATs (EPKS, OPM, Virtualization, TPS, SM, QCS HW) certification while performing normal job duties.



BENEFITS OF WORKING FOR HONEYWELL



In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/



The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.


YOU MUST HAVE





+ 1+ years of professional experience in an engineering or technical field (ie, field service, technical operations, industrial maintenance, process automation, heavy manufacturing, development and/or reliability engineering) or Military experience in electronics programs may be considered equivalent to this typical qualification



+ 1+ years of experience using Basic Windows OS and Microsoft Office applications



+ High School Diploma



+ Valid driver's license



+ Proficiency in using diagnostic tools and software



+ Knowledge of system installation, configuration, and maintenance



+ Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage



+ Excellent troubleshooting and problem-solving skills



+ Strong communication and interpersonal skills



+ Ability to work independently and manage multiple tasks





WE VALUE





+ Veterans



+ Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, Math or Associates Degree in Industrial Engineering or Technology



+ Commitment to obtain and maintain L3 CEAT certification within 18 months of hire (Training is given to achieve this)



+ Experience with industrial process control field instrumentation



+ Networking experience



+ Previous experience working in a Field Service Technician position



+ Previous technical/installation experience



+ Technical expertise in system hardware and software



+ Previous customer service experience



+ Ability to work safely within the Honeywell/Customer HSE requirements



+ Familiarity with Honeywell products and systems



+ Ability to read and interpret technical manuals and schematics



+ Strong attention to detail and organizational skills



+ Proficient in using Microsoft Office Suite and other relevant software



+ Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems





ABOUT HONEYWELL



Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en



THE BUSINESS UNIT



Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.