Field Service Engineer - Dynisco Instruments, LLC

Position Overview

The Field Service Engineer performs a variety of activities servicing Dynisco Polymer Test instruments, including but not limited to:

Calibrations to ASTM/ISO standards per ISO 17025, system installations, equipment troubleshooting, emergency repairs, routine maintenance, and basic operator training of Dynisco analytical equipment at customer facilities.

The Field Service Engineer also acts as a liaison between our customers and appropriate Dynisco personnel such as inside sales and regional sales managers, and consistently provides a high level of customer service by providing on-time, quality service, while proactively reporting current and possible future equipment issues in a timely manner to the customer.

The Field Service Engineer is accountable for aftermarket equipment reliability, proper resource allocation, work order scheduling, updating WO status in Dynamics CRM, providing customer satisfaction, profitability, prompt and accurate reports and maintaining "trunk" inventory levels. He/she promotes the sales of consumables, parts and other Dynisco products, and encourages the customer to sustain maintenance practices such as routine cleaning before and after operation.

Essential Job Functions

• Ensuring safety and quality standards are maintained including industry safety practices established by customer at the customers facility.
• Contributing to the business financial targets with emphasis on revenue contributions and profit generated from service, accessories, instruments and the sale of parts.
• Providing quality service on-time by scheduling all assigned service activities (i.e., installations, warranty, repair, calibration, and emergency calls etc.)
• Is responsible for making travel arrangements that are economically considerate to the company, while conforming to policy.
• Ensuring high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts.
• Supporting the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect.
• Ensuring all paperwork, i.e. itineraries, service call reports, expense reports, and tracking reports are completed in accordance with Dynisco procedures.
• Maintaining accurate levels of inventory either as service spares inventory or shipped to the FSE at the customer sites for repair of customer products.
• Complying with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation.
• Ensures continuous improvement as it relates to customer satisfaction by reporting issues, attending weekly meetings, suggesting improvements in practices or procedures used by the service department.
• May assist in training or overseeing other service engineers or service activities.

Requirements

• This is a field-based position. No regions are inferred or guaranteed.
• Able to travel daily, including overnight travel by automobile or air as needed.
• Travel domestically and possibly international.
• Travel is based on customer requirements or company needs.
• Bachelor's degree or equivalent in electronics or instrumentation.
• Five to ten years' experience working as a field engineer
• Prior work experience in electronics, computer science or related field.
• Prior experience with software - Windows, database management, networking, etc.
• Must demonstrate an aptitude for learning in the field, and adapting to challenges when they arise.

Other Qualifications:

• Must be able to read, speak and write in English
• Demonstrated effective communication skills - written, oral and inter-personal
• Demonstrated self-motivation and self-discipline traits
• Ability to deal with a wide range of individuals
• Must have Microsoft Office Experience - Excel, Word and Outlook
• Prior experience with installing and removing software - Windows, database management, networking, troubleshooting, etc..

What You Can Expect from Us Our goal is to provide employees and their families with a comprehensive and competitive benefits package. Our benefits include Health Insurance, Health Savings/Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k) company match on first 5%, Paid-Time Off, 11 Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program and Educational Assistance Reimbursement.
Who We Are Dynisco is a global leader in innovative applications of high precision, sensor-based technology and critical insight solutions that improve process safety and performance for the plastics, oil & gas markets. The company serves a diverse group of customers throughout the world and with more than 6 decades of commitment to helping customers, Dynisco provides the tools and services for the polymer industry allowing customers a "window into the process". The information Dynisco provides allows our customers to keep their process consistent regardless of their global locations. Dynisco's diverse portfolio of sensing and polymer test equipment delivers some of the most accurate information available in the market for the measurement of polymer rheology, pressure, and temperature. Over the next 5 years, Dynisco will be aggressively expanding its business and is seeking top-level talent to join our growing team. (www.dynisco.com) Come help us and some of the biggest names in plastic production shape the future of sustainability in the plastics industry. Learn more about us here!
Dynisco is headquartered in Franklin, Massachusetts, with facilities in Tonawanda New York, Heilbronn, Germany and Malaysia. Dynisco will not pay to relocate. We are an EOE M/F/D/V employer.

Our Team. Globally, we are a team of diverse and talented individuals. Qualified candidates come to "Dynisco with a passion to grow while making a difference with innovation, employee engagement, customer partnerships and continuous improvement.
Our Culture. Every employee has a voice. At Dynisco, new hires are selected to affect change, participate in solutions, challenge the norm, collaborate and contribute.

DYNISCO VALUES

• Respect: We believe in the dignity of every person and the power that can be harnessed through diversity in talents, perspectives, and experiences.
• Credibility: We strive to earn long-lasting trust and credibility with others through uncompromising ethics, integrity, quality performance, and honoring our commitments.
• Customer Commitment: We meet or exceed customer needs and expectations by demonstrating deep understanding, meaningful collaboration, and a positive productive experience.
• Pursuit of Excellence: We promote a growth mindset that fosters creativity, innovation, and learning, to drive continuous improvement.
• Community Responsibility: We actively participate in our communities to support social priorities, help those in need, and drive a more sustainable future.

At Dynisco, we value the unique backgrounds, skills and abilities each team member brings to our workplace. We believe everyone deserves a fair opportunity to succeed and appreciate the experiences and perspectives each person brings beyond the traditional job requirements. Please don't hesitate to apply even if you do not meet full requirements - we'd love to hear from you!