Field Service Engineer - Uptown Rental Properties LLC

Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for a skilled, personable & professional Maintenance Technician to join our Hyde Park team! This team maintains a number of properties scattered throughout some of the most desired neighborhoods in Cincinnati! As a Maintenance Technician, you will respond to residential service requests, complete unit turnovers, and support our Field Technicians with grounds care and trash management. The Maintenance Technician position is full-time, Monday-Friday, 8:30 am-5 pm, except when on-call. The position is $18/hour and offers the incredible benefits listed below:

*Uniforms and work phone provided*

• Paid holidays
• Profit sharing
• Parental leave
• Free parking
• Employee Assistance Program
• Employee appreciation events
• Book club, golf league, bowling, and more
• 401(k) with 4% company match
• PTO (80 hours)
• Medical, vision, dental, disability and life insurance
• Incredible work culture and growth opportunities

Maintenance Technician Responsibilities Include:

• Driving company vehicle to multiple sites daily
• Responding to work orders in a timely and cost-effective manner
• Completing repairs in:
  • Basic plumbing
  • Light electrical
  • HVAC troubleshooting
  • Small appliances
• Completing unit turnovers/make ready
• Managing work orders on iphone app
• Completing virtual and in-person training courses
• Working independently, while being a collaborative team player
• Provide superb customer service to residents, vendors, teammates, etc.

Maintenance Technician Qualifications:

• HS Diploma or equivalent
• Valid driver's license & clean driving record
• Minimum 1 year experience in: light plumbing, light electrical, HVAC trouble shooting, apartment turnovers/make ready, facilities maintenance, or similar field
• Comfortable with hand tools
• Ability to participate in on-call rotation
• Ability to meet physical requirements:
  • The position is considered to have moderate to heavy physical demands. While performing the duties of this job, the employee will be required to climb up to nine feet on ladders, work in overhead structures, walk, stand, twist, stoop, bend, squat, and kneel at least 90% of the workday. The employee will occasionally be required to lift, carry and/or move in excess of 100 pounds and frequently be required to lift, carry and/or move in excess of 50 pounds during the normal course of a workday.

See below for the full job description:

JOB SUMMARY: The Maintenance Technician is responsible for completing maintenance work orders to the industry-leading standards of Uptown Rental Properties. The Maintenance Technician is also expected to maintain a customer focus to ensure a high-quality resident experience.

Key Performance Objectives in order of priority include:

Receives and responds to emergency maintenance requests during scheduled after-hour on-call shifts to ensure a high-quality resident experience for all Uptown Rental Properties residents.

5%

Prioritizes and completes work orders in a timely and cost conscious manner to meet the industry-leading expectations of Uptown Rental Properties and deliver the highest quality resident experience.

60%

Maintains open communication with internal and external parties to complete work orders to optimize efficiency and maximize quality.

15%

Note: Twenty percent of time is reserved for ancillary activities, interruptions and unplanned events.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.

Interpersonal Responsibilities

1. Serves as the on-site representative of Uptown Rental Properties, modeling exemplary professional behavior at all times.
2. Acts as first point of contact for residents of Uptown Rental Properties during scheduled after-hours on-call shifts to ensure efficient completion of emergency work.

Operational Responsibilities

1. Ensures all interactions with Uptown Rental Properties residents during work order completion promotes the highest quality resident experience.
2. Plans daily completion of work orders in collaboration with Property Manager, prioritizing work based on timeframe, skill set, work load and location.
3. Ensures prompt completion of high-priority work orders as necessary on the direction of Maintenance Administrators or Property Managers.
4. Orders and collects essential materials for efficient completion of work orders in collaboration with the Property Manager, when necessary.
5. Maintains open communication channels with Uptown Rental Properties residents through a variety of mediums to ensure residents are informed of work progress and completion.
6. Completes all work orders to the highest quality and in the most efficient time based on scheduling, including but not limited to electrical, plumbing, HVAC, painting, janitorial, preventative maintenance, landscaping, building and unit inspections.
7. Communicates needs of work orders outside of the skillset and/or capacity of Uptown Rental Properties with preferred vendors for the efficient completion, updating work order information as necessary.
8. Maintains open communication channels with Property Manager and other Maintenance Technicians to ensure prompt completion of all work orders, seeking assistance if additional support is required.
9. Creates and updates work orders during scheduled after-hours on-call shifts through the companys internal work order management system.
10. Maintains open communication with Property Manager, Project Foreman and other Maintenance Technicians during completion of work orders, reporting progress and any issues which could affect completion as necessary.

1. Ensures the professional use of all assigned Uptown Rental Properties resources, including but not limited to company vehicle, cell phone, tools and equipment.

PERFORMANCE FACTORS: The performance factors described here are core abilities that translate into desired on-the-job behaviors which contribute to the employee successfully achieving the performance objectives of this job and carrying out the assigned responsibilities.

1. Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
2. Goal Achievement: Establishes goals that are relevant, realistic and attainable; identifies and implements required plans and milestones to achieve specific business goals; initiates activity toward goals without necessary delay; stays on target to complete goals regardless of obstacles or adverse circumstances.
3. Personal Accountability: Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes.
4. Planning and Organizing: Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed.
5. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.
6. Self-Management: Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes work flow disruptions and time wasters to complete high quality work within a specified time frame.
7. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members; raises and/or confronts issues limiting team effectiveness.

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